API Developer

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Accenture

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Job Summary


Job Type
-

Seniority
Mid

Years of Experience
Information not provided

Tech Stacks
Linux HTML UNIX Combine API Rest API TCP Apigee Strategy HTTP

Job Description

Ready to become part of the dynamic Accenture team? We’re seeking candidates with the right skills and experience for this role. Think you match the profile? Reach out to us, we'd love to hear from you!

    

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

 

What you’ll do:

Subject Matter Expert (SME)

SME acts as the primary technical contact and provides advanced technical troubleshooting support and resolution for the support cases raised by the Apigee customers. SME will lead and manage escalated and critical issues, be a technical point of contact, and drive the issues to resolution. SME will also provide technical support assistance, guidance on handling the complex technical issues. SME strives to deliver support services high productivity and quality and motivates the team towards the same goals. SME will interact with the TSE team and act as a single point of contact.

  • ​Domain Needs: Cloud knowledge with APIGEE and acts as a Contextual Master
  • Own, troubleshoot and resolve complex technical problems
  • Act as a Consultant and Subject Matter Expert (SME) for the team by coaching and providing technical support, guidance to resolve complex/critical issues
  • Lead and manage the customer’s escalations and critical issues through effective technical diagnosis, troubleshooting and resolution
  • Create and deliver high quality incident reports for customer’s critical issues,
  • Develop an in-depth understanding of Apigee product technology and enhancements by troubleshooting, performing deep-dive analysis, determining the root cause of customer issues
  • Identify and manage the training requirements for the team
  • Single point of contact for the Cloud TSE/Engineering team for any technical issues, roadblocks, escalations.

Technical Support Agent

Technical Support Agent (Level-3) will troubleshoot and resolve technical problems of  Apigee customers by using the skills in Apigee product, debugging, networking and system administration. The Agent will provide technical support and guidance for peers to resolve complex technical issues.

  • Own, troubleshoot and resolve complex technical problems
  • Lead and manage the customer’s escalations and critical issues through effective technical diagnosis and resolution
  • Create and deliver high quality incident reports for customer’s critical issues
  • Mentor other team members on handling and managing complex/critical issues .
  • Develop a good understanding of Apigee product technology and enhancements by troubleshooting, performing deep-dive analysis, determining the root cause of customer issues.

 

Here’s what you’ll need:

Subject Matter Expert (SME)

  • Bachelor’s degree in Computer Science, Information Technology, or related field of study
  • 5 or more years of IT experience
  • Proficient in Apigee Edge Cloud and Private Cloud (OPDK) products and architecture
  • Strong troubleshooting skills in API Management and Gateway systems (Apigee) System/network administrator level knowledge of Linux/Unix or Windows operating systems Knowledge of Networking fundamentals (TCP/IP, Routing, Load Balancing, etc.)
  • Solid knowledge of web technologies (HTTP, HTML, DNS, TCP, etc.) and REST APIs Strong analytical and problem solving skills
  • Excellent written and verbal communication skills
  • Experience in Customer Support Communication skills demonstrating customer empathy while managing complex technical issues.
  • Domain Needs: Cloud knowledge with APIGEE and acts as a Contextual Master
  • Alternative Skills: Rest APIs and API Managemment

Technical Support Agent

  • Bachelor’s degree in Computer Science, Information Technology, or related field of study
  • 4 or more years of IT experience
  • Good knowledge of Apigee Edge Cloud and Private Cloud (OPDK) products and architecture
  • Strong troubleshooting skills in API Management and Gateway systems (preferably Apigee)
  • System/network administrator level knowledge of Linux/Unix or Windows operating systems
  • Knowledge of Networking fundamentals (TCP/IP, Routing, Load Balancing, etc.)
  • Solid knowledge of web technologies (HTTP, HTML, DNS, TCP, etc.) and REST APIs
  • Strong analytical and problem solving skills Excellent written and verbal communication skills
  • Technical Needs: Google Apigee with troubleshooting skills
  • Domain Needs: Cloud and APIGEE Knowledge.
  • Alternative Skills: Rest APIs and API Managemment

 

What we believe:

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

 

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

 

Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.

 

What’s in it for you?

  • Competitive Compensation and Benefits (Performance Bonus, 13th Month Pay, Day 1 HMO & Life Insurance Coverage)
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Flexible Working Arrangements*
  • Healthy and Encouraging Work Environment
  • Company-sponsored trainings like upskilling and certification
  • Employee Stock Purchase Pan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Car and housing plan*

*Terms & Conditions apply

 

DISCLAIMER: Your application will be directed to Apigee role, this position is available for experienced professionals. Once we receive your application, you will be reassessed based on your years of experience. Thank you.

 

Equal employment Opportunity Statement:

All employment decisions shall be made without regard to age.., race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

 

IMPORTANT REMINDER: We appreciate your interest in applying with Accenture. Please ensure to complete your profile and accomplish all required information in Workday within the next 24 hours, in order for us to start processing your application. You may access Workday by clicking the “Apply Now” button or refer to the link sent via SMS or email.


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