Job Description

Job Scope & Responsibilities

Identify, collect and analyze the needs in terms of KPIs and dashboards required by the business stakeholders, including call center leaders, management as well as other functions and headquarters.
Develop a framework to methodically and qualitatively collect/store raw data from different sources, transform it into agreed upon KPIs, displayed into comprehensive regular dashboards at different frequencies (daily/weekly/monthly/quarterly/yearly) and levels of granularity.
Monitor and analyze performance trends or patterns and proactively deliver alerts and actionable insights to relevant decision-makers.
Work closely with the headquarter team to ensure a successful local implementation of the global business intelligence tool (Power BI based).
Support business owners in preparing performance review presentations and act as a point of contact for the Headquarter to provide additional /ad-hoc KPI and analysis under agreed deadlines.
Document the business intelligence operating procedure, to be continuously updated/improved based on process evolutions and feedback from internal customers.
Collaborate and share best practices with team members, and undertake any additional task as required by the hierarchy.

Qualifications

Bachelor’s degree or higher in Computer Science, Computer Engineering, MIS or IT related fields.
Minimum 5 years’ experience as a data analysis/scientist /engineer, in a customer focused and performance driven.
Good knowledge in query and programming languages such as SQL, JavaScript.
Experience in using ETL tools such as Pentaho, SSIS and reporting tools such as SSRS, Report builder.
Experience with BI tools such as Power BI.
Experience in Data Management, Big Data, WFM, CRM and Telephony system is a strong advantage.
Advanced Excel / VBA / analytical skills and PowerPoint skills.
Ability to work in multi-task effectively.
Fast learner and able work well under pressure, good team spirit.
Good problem solving skill.
Good attitude and self-motivated.
Good communicate in English.

Key benefits/What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

46708 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Join us. Let's care for tomorrow.