Cloud Support Engineer (Deployment)

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Amazon Web Services (AWS)

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Job Description


Amazon has built a reputation for excellence with a mission to create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon has a fast-paced environment where we “Work Hard, Have Fun, Make History.”

Amazon Web Services (AWS) is carrying on that tradition as the global leader in Cloud technologies. As an increasing number of enterprises move their critical systems to the cloud, we are in need of high-powered technical talent to help our customers navigate the operational challenges and complexities of cloud computing.

AWS Support provides global technical support to a wide range of customers as they build applications on top of AWS services. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon who are developing these new capabilities. We have a team of talented Support Engineers located in seven countries around the world, and are growing rapidly.

Every day will bring new and exciting challenges on the job while you:

Work on critical, highly complex customer problems that will span multiple AWS services.

You will be working in day shift , we follow the “follow the sun model”

Troubleshoot application deployments, recreate customer issues, and build proof of concept applications.

Write and interpret configuration scripts for customer environments to install programs, configure logging, and modify configuration files.

Dive deep to resolve problems at their root, looking for failure patterns and suggest fixes.

Apply troubleshooting techniques to provide unique solutions depending on customer use cases.

Leverage your experience to work with internal AWS teams on improving our services.

Drive projects that improve support-related processes and our customers’ technical support experience.

Create tutorials, how-to videos, and other technical articles for internal and customer communities.

Key job responsibilities

Technical requirements

Proficient with Linux (Ubuntu, CentOS, RedHat) and/or in any unix flavors

Good understanding with kubernetes, docker, CICD, containers ecosystem in general.

Experience with networking protocols such as HTTP, DNS, DHCP ,TCP/IP etc.

Demonstrated experience in Linux OS and network troubleshooting.

Good understanding of cloud and virtual infrastructure like VM, Hypervisor etc.

Any scripting language experience

Familiarity with automation & any version control tools ( Chef , Puppet , Git etc)

A day in the life

Every day will bring new and exciting challenges on the job while you:

Learn and use ground breaking technologies.

Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.

Interact with leading engineers around the world.

Partner with AWS teams to help reproduce and resolve customer issues.

Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.

Drive communication during critical events.

Drive projects that improve support-related processes and our customers

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

Basic Qualifications

  • 2+ years of continuous integration and continuous delivery (CI/CD), or 2+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Knowledge/experience in administration and troubleshooting for two (2) or more of the following: DevOps/Deployment, Orchestration Management, and/or Configuration Management
  • Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).

Preferred Qualifications

  • Bachelor's degree in computer science or equivalent.
  • One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS).
  • Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang.
  • Understand the complete deployment lifecycle from design, build, test, deploy. Experience with Kubernetes or containerization technologies
  • Understanding of hypervisor/virtualization and containerization

Company - AWS India - Telangana

Job ID: A2668559

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