Job Description

As an Applications Specialist you are responsible for in-depth technical and functional expertise in supporting Enterprise Applications in a timely manner.

You will be working closely with the Enterprise Systems Squad, Project Systems Squad, other Enterprise Teams, and Shared Services Teams in delivering a streamlined user experience leveraging on the different capabilities of multiple Enterprise applications.

Key Responsibilities

Your impact will be seen by:

Having a thorough understanding of Enterprise and Project applications and the business processes they enable.
Effectively troubleshooting service interruptions and showing personal accountability in driving resolution of issues.
Proactively monitoring the service health of applications.
Working with your squad to build, implement and support IT solutions in line with the business strategies.
Complying with standards and processes for software development and support.
Ensuring that individual and team KPIs and SLAs are achieved.
Anticipating hurdles and have contingency plans to circumvent them.

Domain Knowledge

Demonstrating effective application of own domain knowledge in unfamiliar situations and actively maintaining own knowledge and shares with others.
Contributing to the continuous improvement and maturity of delivery and support processes.
Rapidly understanding technical requirements and ensuring quality and timely delivery of solutions.
Contributing to ensure that the product is properly managed and fit for purpose.
Exhibiting the depth of domain knowledge through the impact of the solutions you deploy.

Stakeholder Management

Engaging with the business and IT stakeholders to address business problems through application solutions.
Ensuring clear and effective communication of technical solutions to both technical and nontechnical audience.

Essential Skills And Experiences

Development and support experience in Microsoft SQL, Windows Server Datacenter and IIS, SQL Server Integration Services
Experience in .NET development and support
Experience in HTML and CSS development and support
Experience in developing interfaces between Active Directory and other systems
Experience in application monitoring and system/feature updates management
Experience in RPA(UiPath) development and support is a plus
Familiarity with Symprex, Open Asset, Contruent, IXUS RF Safety software, ClickUp, Kiteworks, Saviom is a plus
Experience in development process, design techniques and software configuration management.
Strong systems thinking with an analytical, creative and systematic approach to problem-solving.
Ability to work deadlines and manage multiple demands
Strong work ethics with high sense of integrity and accountability over the work of the team
Excellent ability to create high quality functional/technical documentation and technical requirements gathering skills.
Excellent Communication Skills for technical and non technical audience.
Strong Stakeholder Management skills and has worked with a diverse set of stakeholders .
Has a good appreciation of the application’s use in relevant business functions and how they relate to the business activities of the employer or client.
Maintains an awareness of developing technologies and their application and takes responsibility for personal development.

Qualifications

Bachelor’s degree in Computer Science or any related discipline
With at least 3 years’ experience in IT application support and development with demonstrable analysis and problem-solving skills
With experience in a Global Shared Services set up
Experience in Agile methodology and Scrum