L2 System Engineer (Cyber)/ AMK/ Immediate

Combuilder  logo

Combuilder

View Salaries, Reviews, and more  

Job Summary


Salary
S$4,500 - S$5,600 / Monthly

Job Type
-

Seniority

Years of Experience
At least 3 years

Tech Stacks
Linux Azure UNIX Microsoft

Job Description

Job Description

  • Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.
  • Performing system recovery if needed.
  • Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.
  • Ensuring that the System runs according to contractual specifications after problem resolution.
  • Providing advice on system / database performance monitoring and tuning.
  • Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.
  • Complete all Service Requested accordingly to SLA timeframe.
  • Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the problem logged beyond 2nd Level Support Staff capability.
  • Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.
  • Coordinating system development tasks to include design, integration and formal testing on the Change Request.
  • Overseeing all transitions into production on the Change Request.
  • Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.
  • Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.
  • Managing and document system configurations on the Change Request.
  • Perform troubleshooting and resolve incident based on SLA.
  • Generating the relevant administrative records and reports.

Requirements:

  • Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.
  • Minimum 3 to 5 years IT experience
  • Past working experience in Cloud environment is an advantage
  • Able to handle demanding service response and recovery turnaround
  • Able to manage daily support tasks to meet stringent SLA requirements
  • Excellent scheduling and multitasking skills
  • Meticulous and process-oriented
  • Good, hard-working attitude with ability to work well under pressure
  • Good communication skills English (written, spoken)
  • Good analytical skills with ability to work with others to resolve problems.
  • Good organization skills, with ability to properly document and track information.
  • Preferably with Microsoft Certification and/or ITIL certification.
  • Dynamic, customer oriented, experience working in a fast paced environment.
  • Good Knowledge of following products will be advantageous:
  • Linux, Unix, Active Directory/DNS, Microsoft Azure Stack, Microsoft Windows 2016 2022,Commvault Backup and Recovery, Symantec Endpoint Protection

Interview Questions of L2 System Engineer (Cyber)/ AMK/ Immediate at Combuilder

Currently, there aren't any interview questions for this role at Combuilder shared by other job seekers.
View more interview questions of similar roles from other companies โ†’
banner icon
Prepare For Your Interview in 1 Week?
Equip yourself with possible questions that interviewers might ask you, based on your work experience and job description.
Get Started!

Achieve your dream job with our top-notch tools!

Resume Checker Illustration

Resume Checker

Our free resume checker analyzes the job description and identifies important keywords and skills missing from your resume in just a minute!

Check Now
Interview Preparation Illustration

AI InterviewPrep

Utilizing advanced AI, our tool generates tailored interview questions based on your industry, role, and experience. Practice and receive feedback on your answers in real time!

Check Now
Resume Builder Illustration

Resume Builder

Let us show you the differences between a bad, good, and great resume, and guide you in building a resume that helps you stand out to employers, ensuring you land your next position faster!

Check Now