Data Analyst II

Hi, I'm Christy Anne, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customers and employee experiences extraordinary.

This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer

We are looking for a Data Analyst II who will:

Provide data-driven insights through dashboards and analyses. The primary focus will be analyzing CX client data and developing insightful reports. This position will work closely with internal teams as well as CSG clients, providing critical analyses to guide business decisions.

Essential Job Functions

Responsibility

% of Time

Analyze and understand function-generated data.

• Product data
• Engineering data
• Sales Data
• Marketing Data
• Professional Services Data
  
  

30%

Develop data collection, cleansing, and relation mechanisms.

• Understanding data structures in native systems of record
• Extracting relevant data
• Cleansing for clarity
  
  

15%

Generate consistent reports and insights on key metrics.

• Trigger/Event Based Reviews
• Ad-Hoc Analysis on Trending Data
  
  

15%

Create and manage dashboards.

• Create requirements for CX dashboards
• Collaborate with members of CX teams and clients and adhere to corporate standards
• As needed, generate new dashboards in Domo
• As needed, maintain/tweak dashboards in Domo
  
  

15%

Synthesize data with business leaders.

• Identify anomalies and facilitate dialogue with leaders
• Develop a point of view of the “story” behind “data”.
• Ask second and third level questions around “why” behind the data
  
  

15%

Report on improvements and escalations.

• Create a mechanism for tracking qualitative and quantitative improvements on identified problems
  
  

10%

Regular and reliable attendance is required.

Ongoing

Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.

Ongoing

Understands and adheres to all applicable regulations, laws (including the Bank Secrecy Act), card association rules, CSG Security and Compliance standards as referenced in internal policies and procedures including Information Security, Acceptable Use, Code of Conduct, and other corporate policies. Keeps abreast of all applicable regulations, laws, and policies as they presently exist and as they change or are modified.

Ongoing

An employee may perform duties outside of their normal responsibilities as needed

Knowledge, Skills, and Experience:

(Minimum level of related experience and preferred experience that is also beneficial to have in this job.)

• 2-4 years’ experience in analytics, business intelligence, or data analytics
  
  

Preferred:

• 1-2 years’ experience in a software company environment
• Experience in reporting & analytics; develop, build, implement reports and dashboards
  
  

Knowledge, Skills And Abilities

• Proficiency in SQL, PowerBI, Power Automate, and Microsoft Office Suite.
• Good to have experince in Python
• Strong analytical skills and understanding as it relates to business context
• Strong business acumen and critical thinking skills.
• Effective writing skills to convey complex data in an understandable manner.
• Ability to work collaboratively in high-stress situations.
• A candid communicator who can identify and articulate issues clearly.
• A sense of ownership and responsibility for monitoring improvement plans.
• Ability to use a personal computer. Proficiency with other Microsoft Office applications.
• Ability to read, write, speak and understand the English language in a business environment.
  
  

Physical Requirements

(Physical Requirements Required To Perform The Essential Job Functions.)

• Keyboarding/Writing/Clicking/Working with fingers – >67% of the time
• Sitting – >67% of the time
• Standing/Walking – 1-33% of the time
• Pushing/Pulling – Not Applicable
• Lifting/Carrying – Not Applicable
• Vision – Near/Far – Good near vision required for working on the computer
• Hearing – Position requires ability to hear oral information
• Talking – Position requires oral communication
  
  

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!
  
  

View More Benefits (https://www.csgi.com/careers/)

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

Location(s):

India Remote