Sr. DevOps Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Sr. DevOps Engineer at Docusign, you will be responsible for owning the design, implementation, and continuous improvement of DevSecOps practices within our diverse DTS technology landscape. Lead DevSecOps will work closely with cross-functional teams to ensure the security, reliability, and efficiency of our Salesforce, ERP/OCI, Data Platform, and MuleSoft environments.

Responsibility

• Formulate and implement a comprehensive DevSecOps strategy encompassing Salesforce, ERP/OCI, Data Platform, and MuleSoft environments
• Orchestrate the automation of deployment, testing, and monitoring processes to optimize efficiency and enhance system reliability
• Implement and supervise security practices, including vulnerability scanning, access controls, and threat detection, ensuring the safeguarding of our systems
• Foster collaboration between development and operations teams, closing the gap between these functions and promoting a collaborative culture
• Establish and maintain Continuous Integration/Continuous Deployment (CI/CD) pipelines for relevant technologies, expediting the release cycle
• Promote the adoption of Infrastructure as Code (IaC) for efficient infrastructure management and provisioning
• Set up and sustain monitoring and analytics tools to proactively identify and address issues
• Develop and maintain incident response plans and actively participate in troubleshooting and issue resolution to minimize disruptions
• Stay updated on industry standard processes and emerging trends in DevOps and security to continuously enhance our practices
• Lead and mentor a team of DevOps engineers and collaborate with multi-functional teams
• Ensure that systems and processes align with relevant regulations and industry standards
• Act as a point of contact for complex technical issues and provide solutions
• Manage the budget allocated for DevOps activities and tools
• Provide training and development opportunities for team members to enhance their skills and knowledge
• Build relationships with third-party vendors and service providers, if applicable
• Communicate with customers, management, and other teams to provide updates and ensure alignment with business objectives
  
  

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s in Computer Science or relevant experience
• 8+ years of experience implementing or using CI/CD pipelines and tools to deploy code on SaaS and On-Prem platforms that include, Salesforce, Oracle, Snowflake
• 8+ years of experience with one of the programming/scripting languages, such as PowerShell, Python
  
  

Preferred

• Work experience in active directory domain services
• Experience using GitHub actions for CI/CD pipelines
• Knowledge of security standard processes and experience implementing security controls
• Hashicorp Vault, DataDog, Fossa
• Understanding of “automate everything” combined with the ability to rapidly learn the technical skills necessary to do so
• Sophisticated knowledge of GitHub, JIRA Experience with infrastructure automation
• Advanced experience using configuration management tools at scale
• Self-starter with ability to effectively prioritize and complete projects without much direction or supervision
• Strong communication, problem-solving, and analytical skills
  
  

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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