Lead Full stack developer

2096178

Job Description

The Purpose of This Role

We are seeking for a Developer in the ITSSM team with a good exposure of the Java scripting. This person should have 5-8 years of IT experience with 2-4 years of experience in ServiceNow development. The development experience in the ITAM and Asset Management module will be preferred. The person should preferably have exposure to the modules related to Asset and configuration management or Service Management in ServiceNow.

The Value You Deliver

• Primary responsibility will be development of wizards and workflows in ServiceNow
• Primary responsibility of customization of the data model in ServiceNow.
• Primary responsibility of development of the integrations to other applications in ServiceNow using Webservices (REST / SOAP) and database integration.
• Respond to all the escalations in timely fashion.
• Coordination with on call person on any critical incidents requiring immediate attention during off business hours.
• Maintain the documents related to the group and contribute to Knowledge Management articles for better Operations practice.
  
  
  

The Skills That Are Key To This Role

Technical / Behavioral

• Experience in Vancouver version onwards is preferred
• Proficiency in JavaScript and Scripting in ServiceNow
• UI customization and workflow development in ServiceNow
• Strong oral and written communication skills
• Good Soft Skills for customer empathy.
• Technical aptitude and ability to continually evolve systems support skills.
• Strong interpersonal skills, ability to maintain good working relationships with India and onsite partner teams.
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The Skills that are Good To Have for this role

• Strong oral and written communication skills
• Good Soft Skills for customer empathy.
• ITIL certification will be an added advantage
  
  
  

How Your Work Impacts The Organization

This is a part of EI SEI – Service Insights and Experience group. This group provides Service and Support management and monitoring solution for the enterprise. The project deals with IT Service and Support and primarily works on ServiceNow. Currently the group is undertaking a major project to refactor existing ServiceNow implementation.

The Expertise We’re Looking For

• ~ 3 Years of development experience in the ServiceNow
• Proficiency in JavaScript and Web services
• Scripting, UI customization and workflow development in ServiceNow
• Strong oral and written communication skills
  
  
  

Company Overview

Fidelity Investments is one of the world's largest providers of financial services. Headquartered in Boston, US, Fidelity's goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. Privately held for nearly 70 years, Fidelity employs 45,000 associates who are focused on the long-term success of our customers. FMR (Fidelity Management & Research) India is the Global Inhouse Center of Fidelity Investments. Headquartered at Bangalore, where operations commenced in 2003, FMR India has another fully functional unit at Chennai. To know more visit: FMR India

Certifications

At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.

Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at [email protected] or call 800-835-5099 for more information