Product Manager

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Ford Motor Company

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Job Summary

Job Type


Years of Experience
Information not provided

Tech Stacks

Job Description

Job Description

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

Ford Customer Service Division, within Ford, is committed to provide our customers the “Always On” experience and our mission is to get our customers back on the road, in the shortest possible time. FCSD Tech delivers world class software that our

  • Dealers use to register and maintain Extended Service Contracts for vehicles, globally
  • Customers use for a seamless Extended Service/Warranty experience
  • Ford enterprise uses to run a highly profitable, critical and complex Extended Service Business

FCSD is a true one-stop shop, offering comprehensive Extended Service Business systems for a full portfolio of Electrified, Hybrid and Internal combustion vehicles globally.

Are you passionate about applying technology to solve business problems? Are you motivated to apply your software skills to build the solutions that will support and increase productivity for our customers & dealers? Our group has been tasked to develop scalable building block platform for FCSD. Does it sound exciting? Then, join our team as a Product Manager.

FCSD Tech group is looking for Product Managers that embrace Lean, Agile and Human Centered Design practices to deliver innovative software products. Product Managers will work in small and cross-functional teams. The Product Manager will collaborate directly and continuously with Software Engineers and Designers to build, validate and release software products early and often.


  • Maintain a balance between business viability, user desirability and technical feasibility while delivering software products with a team.
  • Work closely with Business Partners to define a product vision and break it down into an actionable backlog of prioritized user stories for the development team.
  • Work hands-on with the development team to prioritize, plan, and deliver software that creates excellent user experiences.
  • Collaborate with the product team to define specifications, requirements, and acceptance criteria for deliverables.
  • Help Business Partners understand our iterative, agile development approach and focus on delivering a Minimum Viable Product through careful and deliberate prioritization.
  • Employs/champions Agile software processes, culture, best practices and techniques.
  • Own the product throughout the full “dev/ops/sec” lifecycle.
  • Work with product designers to ensure timely delivery of designs and assets to the development team.
  • Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights.
  • Create assets to guide product development work (Discovery, Framing and Scoping documents, opportunity trees, user stories).
  • Help innovate and iterate on Agile PM processes and share our learnings.


Minimum qualifications:

  • Bachelor's degree in Computer Science, other Engineering Field, or Business
  • 3+ years of experience defining product roadmaps, delivery, and building and managing backlogs
  • 2+ years working with Agile software methodologies (e.g. Scrum, eXtreme Programming, Kanban)
  • 7+ years with progressive responsibilities in software delivery/development

Preferred qualifications:

  • Skilled at defining and prioritizing product features.
  • Strong leadership and communication skills and the ability to teach others.
  • Ability to work collaboratively with others and navigate complex decision making.
  • Ability to facilitate discussions with a global team of engineers, designers, and business partners.
  • Previous success delivering a product to market with an Agile development team
  • Ongoing development and support of production applications.
  • Experience managing risks and issues
  • Curious about new technologies and exhibit a strong desire to learn.
  • Practice in Lean/Lean Startup thinking, human-centered product development and Agile Software development
  • Have exposure to lightweight product development methods such as user story mapping and/ or rapid prototyping
  • Basic understanding of system architecture concepts
  • Prior experience with systems utilizing Pega & Java technologies

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