Lead Business Systems Analyst - FTS

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Franklin Templeton

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Job Summary

Job Type


Years of Experience
Information not provided

Tech Stacks
Microsoft Strategy

Job Description

At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.

Come join us in delivering better outcomes for our clients around the world!

What is the Lead Business Systems Analyst – Project Support & Shared Svcs group responsible for?

  • The Lead Business Analyst, Shared Services Support PMO is an expert in many FTS business processes and FTS core systems. The Lead Analyst uses this expertise of FTS processes including NAV stream, Security Maintenance, Pricing, Corporate Actions, reconciliation and Performance, to collaborate with partners, analyze business problems and recommends technical and non-technical solutions. This knowledge is used to support the most complex queries from business units on information within the production environment, system enhancements, and with the identification and correction of system bugs. Expertise is also used extensively in support of high complexity initiatives contributing to FTS Corporate Priorities including large changes to core systems and adapting system to changes in Products, the marketplace, and regulatory environment. The Lead Business Analyst will be responsible and accountable for the delivery and quality of business logic enhancements and project efforts. The Lead Business Analyst will ensure that this change is consistent with the end to end system blueprints and meets ongoing business needs. The Lead Business Analyst provides the PMO Management team with highly efficient business/systems solutions by capturing, documenting and utilizing FTS knowledge assessing operational needs to improve efficiency, workflow and cost reductions in achieving FTS goals. These solutions are based on integrated business knowledge, and take into account impacts on multiple upstream and downstream groups needs for data, governance and controls.
  • The Lead Business Analyst is responsible for guiding and developing skills and knowledge of the Sr BA and BAs within the team.

What are the ongoing responsibilities of Lead Business Systems Analyst - Project Support & Shared Svcs responsible for?

Business Unit Consultation

  • Collaborate with business partners to gather and document business processes and translate into systems requirements. Act as Expert in FTS Business processes and core systems analyzing and reviewing complex business/system requirements.
  • Serve as a Subject Matter Expert of core FTS Business and core system functionality to identify and qualify business development opportunities and recommend system design solutions which resolve critical business process issues and support strategic and operational goals.
  • Review new initiatives assessing impact to business process, improvement opportunities, organizational sustainability, risks and challenges as well as impacts to other in process or planned initiatives. Identify functionality changes or enhancements that may be needed or missed from solution documentation.
  • Act as consultant bridging gap of understanding between the FTS business unit and FTT considering business requirements, data constraints, business rules, models of strategy and motivation, processes, accountabilities, and other business and IT operational needs.
  • Consult with business partners to identify their knowledge gaps in core system functionality and impacts to business processes; facilitate training sessions to educate users.

System Enhancements And Implementation

  • Participation in Project lifecycle which may include meetings regarding CBAs, Charters, Project Plans.
  • Ensure that all enhancements are designed in a manner consistent with the enterprise-wide application and control environments current and anticipated future needs.
  • Coordinate and lead communication with users, System Administration and/or FTT team members to implement system changes.
  • Partner with FTT to obtain appropriate development Systems for Testing
  • Coordinate pre-UAT Testing of complex initiatives.
  • Maintain clear testing documentation for audit trial and reference for future projects.
  • Lead Monthly Release Testing for bugs/enhancements, working closely with FTT. - Communicate business benefits to business units. Resolve complex testing issues with users and project team.
  • Ensure Development Environment changes to production are ready for implementation (e.g. rules, reports, account set ups etc) and provide necessary sign off on release IDs.
  • Assist users with post implementation issues.
  • Responsible for ensuring that documentation on all complex system changes is included within structured documentation of FTS system business logic, and changes to business logic within FTS systems and ensuring PMO WIKIs are updated.

Business Support/System Support And Solutions

  • Review/monitor queue to ensure items are getting resolved. Address escalated items
  • Create complex functional and report specifications for systems and applications
  • Pull and format data information from systems for Business Unit metrics.
  • Act as a subject matter expert on internal systems and middle and back office processes on the most complex business and systems issues
  • Address complex user system and process queries
  • Identify System bugs/enhancements & compile write ups. Collaborate with FTT/Business to ensure awareness & assign appropriate business priority levels. Establish workaround if needed.
  • Review, develop, produce and/or analyze management reports for monitoring process efficiencies and effectiveness as applicable
  • Maintain existing systems reports & advise business of best solution for amendments/new requests. Create complex functional and report specifications for systems and applications.
  • Facilitate discussions to identify root causes of business or technical problems
  • Use business expertise to recommend solutions to complex business support inquiries where required
  • Lead resolution to Critical Production issues including high severity issues and Disaster Recovery.

Leadership And Mentoring

  • Coaches/mentors others in the team on FTS systems functionality and impact to Business processes.
  • Coaches/mentors other analysts in complex data analysis & techniques, provides insight into patterns found in data within FTS Systems and develop system and business skills and knowledge.
  • Coaches/mentors other analysts to develop their understanding of the overall business logic and information architecture that exists within FTS Systems
  • Promote adoption of FTI Project lifecycle, tools & best practices
  • Assists others to remove system challenges & overcome obstacles to meet deadlines/support the business.
  • Acts as a source of system, data and workflow expertise to team members & other areas (e.g. business, FTT, PMO)

Workflow Analysis

  • Gather and document business processes/systems requirements.
  • Make recommendations for implementing improvements related to business processes.
  • Analyze workflow and propose improvements.
  • Review, develop, produce and/or analyze management reports for monitoring process efficiencies and effectiveness as applicable.

Other Duties

  • Maintain good working relationships with project team members, internal customers and partners, and external service vendors.
  • Perform other duties as requested by PMO Management
  • Share System knowledge with Business Analysts & train where required.
  • Complete tracking for own IPP
  • Provide IPP feedback on individuals they have guided.

What ideal qualifications, skills & experience would help someone to be successful?

  • Bachelor's degree / associate degree or 8 to 10 years of relevant experience
  • Advance knowledge of Dimension, IM Actions, Business Objects and familiarity with other FTS Core Systems, System workflow & System Data from a business architectural perspective is a requirement.
  • Knowledge of Aladdin platform will be an added advantage.
  • Advanced knowledge or experience in business analysis for projects, working with financial and /; or securities systems and related reporting tools.
  • Technical writing/training where required.
  • Advanced knowledge of investment management operations, systems and Microsoft Office applications.
  • Advanced knowledge to perform computer systems analysis, development, and conversion of data.
  • Advanced knowledge of Securities, financial services, or accounting industry

Work Shift Timing - 2:00 PM - 11:00 PM IST

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.

Highlights Of Our Benefits Include

  • Professional development growth opportunities through in-house classes and over 150 Web-based training courses
  • An educational assistance program to financially help employees seeking continuing education
  • Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
  • Life insurance for protection of employees’ families
  • Personal accident insurance for protection of employees and their families
  • Personal loan assistance
  • Employee Stock Investment Plan (ESIP)
  • 12 weeks Paternity leave
  • Onsite fitness center, recreation center, and cafeteria
  • Transport facility
  • Child day care facility for women employees
  • Cricket grounds and gymnasium
  • Library
  • Health Center with doctor availability
  • HDFC ATM on the campus

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to [email protected]. In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

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