Job Description

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About this role:

The person will primarily be responsible for supporting production or operations of critical client facing applications. They will ensure the application’s operational readiness by evaluating its performance, reliability, scale, resiliency & observability. They will be responsible for identifying issues in production, triaging identified issues, partnering with other engineers on the team to identify the root cause. Other responsibilities include managing applications and infrastructure as a code, creating & executing chaos tests, managing alerts & dashboards.

What You’ll Do

As part of the SRE scrum team, perform full stack triaging of alerts and engage other engineers to identify root cause of application performance & stability issues.
Collaborate with cross functional members of swat team during production incidents and provide critical technical insight as well as thought leadership to identify the root cause.
Work with stakeholders such as product owners to define service level objectives (SLOs) for application features and services
Track performance against SLOs in partnership with development teams or other stakeholders, and ensure systems continue to meet SLOs over time.
Design, develop dashboards and reports to communicate key metrics
Identify opportunities to improve alerting posture and create/update alerts accordingly.
Work closely with the Application team to understand application architecture and perform Single point of failure analysis and create scenarios for testing resiliency of the application
Create/derive NFR/Workload model and ensure performance & resiliency is considered early in the SDLC.
Execute performance/chaos tests, analyze using APM and other tools to identify performance & stability issues.
Assist Cloud Teams and Platform teams in monitoring infrastructure capacity, recommend right sizing and cost-saving opportunities without sacrificing performance or stability
Document any findings/analysis/results, communicate and present to stakeholders
Perform analytics on previous incidents to understand root causes and use automation to reduce the probability and/or impact of problem recurrence
Available to work flexible hours as required to prepare for and/or to provide operational support of select events like major app releases or Gartner hosted conferences, ensuring coordination among globally distributed teams
Participate in on-call schedule, ensuring that issues are addressed promptly and effectively

What you’ll need:

Education qualification as graduate or postgraduate degree in Engineering is required.
4 - 6 years of information technology experience with 4+ years working on DevOps or SRE team or performance engineering team
Experienced in triaging of production issues using APM tools such as Dynatrace or AppDynamics or New Relic and log aggregation tools such as Splunk, ELK, etc.
Experience with SRE concepts like SLI/SLOs & error budgets and working with developers to track and improve them on a continuous basis
Experience with AWS or Azure cloud, specifically services such as EC2, EKS, API GW, Lambda, Route53, SNS, RDS, Elastic cache, OpenSearch, etc. or similar cloud technologies & services
Knowledge of Docker containers and related orchestration technologies
Preferred: Experience with CI/CD processes and tools (Jenkins, Argo, Harness, etc.)
Preferred: Experience with chaos engineering
Preferred: Experience with Agile and DevOps development methodologies
Preferred: Exposure to automation and scripting skills using Jenkins, python, shell, etc.
Preferred: Knowledge of Infrastructure as a code using terraform.
Ability to work independently and partner with team members with a strong sense of initiative and drive
Excellent analytical, verbal & written communication skills with data driven analysis

Who you are:

Motivated, high-potential performer, with demonstrated ability to influence and lead.
Strong communicator with excellent interpersonal skills.
Able to solve complex problems and successfully manage ambiguity and unexpected change.
Teachable and embracing of best practices and feedback as a means of continuous improvement.
Consistently high achiever marked by perseverance, humility, and a positive outlook in the face of challenges.

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:90709

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