Job Description

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Software Engineer

Department: Radarr R&D

Team: Frontend (React JS)

Location: Chennai / Hyderabad / Bangalore

Summary:

Join our Genesys Radarr R&D Frontend team as a Senior Software Engineer, where you'll play a pivotal role in developing cutting-edge social listening solutions. You'll have the opportunity to leverage your expertise in Typescript, React.js to craft robust micro-frontend applications. If you thrive in a collaborative environment, value clean and testable code, and enjoy tackling complex challenges, this position offers an exciting opportunity for professional growth and innovation.

Key Responsibilities:

As a Senior Software Engineer at Genesys, your responsibilities will include:

Designing and implementing efficient micro frontend applications
Collaborating with cross-functional teams to define, design, and ship new features.
Writing clean, maintainable, and testable code adhering to coding standards and best practices.
Conducting code reviews to ensure code quality and consistency.
Identifying and addressing performance bottlenecks and other technical issues.
Developing and maintaining unit tests using frameworks.
Troubleshooting and debugging production issues promptly.

Minimum Requirements:

We're looking for candidates who possess:

Bachelor’s degree in Computer science, Engineering, or a related field.
5+ years of professional experience in software development.
Hands-on experience in React (Context API, Hooks. etc.), Redux, React router, and Webpack.
Experience with responsive design
Hands-on experience in JavaScript ES6, TypeScript
Sass, Unit testing (using RTL and Jest) and integration testing (using Playwright)
Good understanding of Micro-frontends
Excellent problem-solving and analytical skills.

Desirable Skills:

Some experience with Node.js and the AWS ecosystem
Some experience with Jenkin.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.