Risk Data Analyst

In this role you will exposed to conduct detailed analysis of all existing CRS (Collection Department) processes, describe them properly and maintain the process descriptions to keep them updated. Analyze new business requirements and ideas, compare these with current business processes, and system features, identifies gaps between and propose solution for process improvement.

What you will do

• Create and maintain the detailed business requirements based on CRS business and management needs, actively look for possible business improvements.
• Support all Ad-hoc strategy activities with documentation, management and follow up.
• Maintain the backlog of planned process changes (CRS, Safe collector).
• Describe all business processes and needs in CRS, support business process development requested by CRS business.
• Consulting with internal customers to identify, comment and document business needs and objectives, current operational procedures and related problems.
• Suggest new processes or process adjustments/redesign which can lead to increase of CRS performance / costs saving / better customer servicing.
• Prepare proper, and exact documentation describing business needs and request align with business processes, prepare CBA if need.
• Assists to CRS business and management in development and overall change management process in CRS department.
• Responsible for keeping updated all business processes in CRS department.
• Prepare proper documentation and other supporting documents for every ad-hoc activity (e.g. Mass SMS, Piloting of changes, etc.).
• Participate in software deployments to production environment, post deployment support, helps to detect, and analyze production bugs and issues.
• Participate in software testing process, cooperate with other teams involved in software lifecycle process (CRS business, IT, application support team, testing team, development team, etc.)

What you will need to have

• Candidate must possess at least a Bachelor's Degree, Engineering (Computer/IT), Mathematics or equivalent. (can be substituted by extensive relevant experience).
• Possess 2-4 year(s) of working experience in the related field in business process analysis / design in consumer finance or Banking environment.
• Experience from collections department and experience with OBI, ORACLE or VBA programming.
• Excellent analytical mind which is able to process information logically.
• Detailed knowledge with process designing tools and understanding of data collection methodologies, analysis, principles and techniques.
• Well versed skill(s) SQL knowledge, Advanced Excel skills (lookup functions, pivot tables / charts, validations). Experience with business process analysis/changes is a must.
• Stakeholder management experience to work with related departments i.e Underwriting , Antifraud, IT, BICC, CX.
• Proven ability to provide suggestion and recommendation to senior management over the trends, finding, set of data and formulating the improvement plan.
• Good time management and ability to prioritize and to manage multiple tasks and deliver outcomes.
• Good verbal and written communication in English.