Site Reliability Engineer

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As a Senior Site Reliability Engineer, you will be responsible for maintaining, monitoring, and improving the reliability, scalability, and performance of mission-critical applications. You will work closely with software engineering, security engineering, GTM (Go To Market) and infrastructure teams to ensure the availability and reliability of services, proactively solving issues before they affect customers.

Key Responsibilities

• System Architecture and Automation: Design, implement, and maintain scalable infrastructure and services. Automate infrastructure management, configuration, and deployment.
• Incident Response: Act as a point of escalation for major incidents, resolving service disruptions swiftly. Perform post-incident reviews and implement permanent resolutions.
• Monitoring and Performance Tuning: Create and maintain monitoring, logging, and alerting solutions to track system performance. Identify bottlenecks and optimize performance.
• Service Level Objectives (SLOs) and SLAs: Define and manage service-level objectives (SLOs) and service-level agreements (SLAs). Ensure services meet or exceed these benchmarks.
• Capacity Planning: Analyse service trends to predict future needs and ensure that the infrastructure is prepared to handle anticipated loads.
• Collaboration with Engineering Teams: Work closely with software engineering teams to build reliable and scalable solutions, contributing to the design and implementation of new features.
• Security and Compliance: Implement and manage security best practices. Ensure compliance with regulatory and corporate policies.
  
  
  

Required Technical and Professional Expertise

• Experience: 8–12 years in Site Reliability Engineering, DevOps, or a related field.
• Cloud Technologies: Hands-on experience with AWS and Azure.
• Infrastructure as Code (IaC): Expertise in automation tools like Terraform (preferred), CloudFormation.
• Monitoring Tools: Strong knowledge of monitoring and alerting tools like Prometheus and Grafana.
• Containerization and Orchestration: Proficiency with Docker, Kubernetes, or OpenShift.
• Programming and Scripting: Proficiency in languages like Python, Go, or Bash for automation and scripting tasks.
• CI/CD Pipelines: Experience with Continuous Integration/Continuous Deployment tools such as GitLab CI, or Jenkins.
• Networking and Security: Strong understanding of networking concepts (DNS, TCP/IP, HTTP) and security best practices.
• Database Management: Experience in managing both SQL and NoSQL databases.
  
  
  

Preferred Technical And Professional Expertise

• Experience with large-scale distributed systems.
• Exposure to microservices architecture.
• Strong troubleshooting and analytical skills.
• Certifications in cloud platforms (AWS Certified, Azure Certified, K8s certification etc.).
• Experience working in Agile environments.
• Problem-solving: Strong analytical skills and a proactive approach to identifying issues before they become problems.
• Collaboration: Ability to work effectively with cross-functional teams in a fast-paced environment.
• Communication: Excellent verbal and written communication skills to clearly explain technical concepts to stakeholders.
  
  
  

About Business Unit

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.