Head of Solution Engineering, APAC

SITA

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Job Summary


Job Type
Permanent

Seniority
Lead

Years of Experience
7-10 years

Tech Stacks
Strategy

Job Description


PURPOSE

Oversees the technology planning strategy direction and design choices within solutions used to meet the business requirements of SITA customers. This includes providing guidance support and advice in the proposal implementation and deployment for any new or existing product developments as part of a customer solution.

KEY RESPONSIBILITIES

  • Oversees the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios.
  • Oversees the design and development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
  • Promotes SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops.
  • Ensure designs can be efficiently implemented Right the First Time (RFT) and supported operationally.
  • Ensures interaction and collaboration with colleagues is carried out to gain and share ideas and opportunities.
  • Lead mentor and coach a technical team of Solution Engineers. Coordinates technical training and certification on the products and technologies supporting the ATI.
  • Supports sales groups or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
  • Contribute to and develop technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.
  • Participate in the consultative selling process with the commercial and sales team
  • Oversees the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios.
  • Oversees the design and development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
  • Promotes SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops.
  • Ensure designs can be efficiently implemented Right the First Time (RFT) and supported operationally.
  • Ensures interaction and collaboration with colleagues is carried out to gain and share ideas and opportunities.
  • Lead mentor and coach a technical team of Solution Engineers. Coordinates technical training and certification on the products and technologies supporting the ATI.
  • Supports sales groups or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
  • Contribute to and develop technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.
  • Participate in the consultative selling process with the commercial and sales team

Qualifications

EXPERIENCE

  • 7-10 years of experience in Information Technology Telecom Industry or Air Transport Industry technology in a technical pre-sales role
  • Proven track record in producing communicating and documenting successful technical customer solutions
  • Pre-Sales Business and or Commercial experience
KNOWLEDGE & SKILLS


PROFESSION COMPETENCIES

Addressing Customer Needs

Commercial Acumen

Networking

Partnering for Clients' Success

Problem Solving

Products and Services

Quality in Design

Requirements Analysis

Sales Process Knowledge

Solutions Development

Strategic Thinking

System and Technology Integration

Technical Writing/Documentation

Technology/IT Consulting

CORE COMPETENCIES

Adhering to Principles & Values

Communication

Creating & Innovating

Customer Focus

Developing Talent

Impact & Influence

Leading Execution

Managing Performance

Results Orientation

Teamwork

EDUCATION & QUALIFICATIONS

  • BS level Technical Degree or equivalent experience in Engineering Computer Technologies
  • At least 1or more technical certification is required (e.g. ASEP TE STE ESE CCIE/CCNP/CCDP/CCIE/IPT)

Job PostingFeb 22, 2021, 5:36:46 AM
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