System Admin (Helpdesk)

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Noventiq

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Job Summary


Job Type
-

Seniority
Mid

Years of Experience
Information not provided

Tech Stacks
Microsoft PLC Strategy

Job Description

Noventiq is hiring!

Noventiq (Noventiq Holdings PLC) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered in London. The company enables, facilitates, and accelerates digital transformation for its customers’ businesses, connecting 80,000+ organizations across all sectors with a vast selection of best-in-class IT vendors, alongside its own services and solutions.

Noventiq delivered record gross revenue of $1.6 billion for the 12 months to March 31, 2023, an increase of 52% in constant currency. The company’s growth is underpinned by its three-dimensional strategy to expand its markets, portfolio, and sales channels. The strategy is supported by an active approach to M&As which enables Noventiq to take advantage of the ongoing consolidation in the industry. Noventiq's 6,400 employees work in approximately 60 countries throughout Asia, Latin America, Europe, Middle East, and Africa—markets with significant growth potential.

  • One of the largest SI’s in India with revenue close to 700M$ and growing to 900M$.
  • 3500+ Employees in India for India.
  • Total 28 Offices in India across North, South, West & East.
  • 1000+ Resident Engineers across India.
  • 2500+ technical resources in India for India.
  • Technology partnerships with Top 3 Cloud Solution Providers, Top 3 Infrastructure companies, Top 10 Cybersecurity companies.
  • Enviable customer base: 4 of Top 5 Banks, 3 of Top 5 IT companies, 3 of Top 5 BPO’s, 3 of Top 5 Pharma companies.
  • Largest partner to Microsoft with combined infeed of US$600M about 25% of Microsoft India revenues.

About You

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 3+ years of experience in providing technical support to end users
  • Proficient in Microsoft Windows operating systems
  • Familiarity with other software applications, such as Microsoft Office Suite and web browsers
  • Excellent communication, problem-solving, and customer service skills
  • Ability to work independently and as part of a tea

What You ‘ll Do

  • Provide technical support to employees and customers via phone, email
  • Rotational shifts in 24x7 model (5 day working)
  • Experience working on ITIL based tools like Manage Engine Service desk, FreshService etc for managing day to day work
  • Understanding of SLA’s
  • Diagnose and resolve computer hardware and software issues
  • Document and track IT helpdesk tickets
  • Escalate complex issues to senior IT staff
  • Train and mentor new IT helpdesk technicians
  • Stay up-to-date on the latest IT technologies and trends

What We Offer

  • Insurance – Group Medical Coverage, Group Personal Accident, Group Term Life Insurance
  • Rewards and Recognition Program, Employee Referral Program, Wellness Program and CSR Initiatives
  • Maternity and Paternity Leaves
  • Company Sponsored Certification Program
  • Learning/Development Courses, Cross Skill, Mentorship and Leadership Programs
  • Quarterly Performance Feedback Sessions
  • Savings, Investments and Retirement Benefits
  • Flexible Work Hours, Work from Home, Remote Working, Hybrid Working
  • Company Onsite / Fun Events

Don’t forget to include your CV and cover letter. We receive a lot of applications, but we try to notice each of our potential candidates.

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