Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
Primary Responsibilities
- Build and maintain professional working relationships with technical staff from multiple clients and partners
- Provide dedicated premium level technical support of the CES software to our clients and partners
- Troubleshoot and investigate product issues, application logs, in real-time through research, testing, and review of internal documentation in order to create and deliver solutions to clients and partners
- Perform product installations, quarterly updates, data loads, and product upgrades
- Optimize and tune systems for maximum performance
- Develop SQL queries and scripts for troubleshooting purposes and to provide resolutions to technical issues
- Liaise with internal and external partners to create technical documentation and product alerts that contain detailed issue descriptions, resolutions, workarounds, and to communicate any potential impacts to our partners
- Act as advocate for the client and partner as liaison with the product delivery team, technical product manager and developers
- Report product defects to development, track their life cycle and test product fixes
- Collaborate with QA team and assist with testing efforts to ensure product and release quality
- Lead and mentor other Systems Analysts
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications
- Bachelor's degree or equivalent work experience
- 5+ years of experience in Systems Analysis, systems support, or IT Development
- 3+ years of Relational Database experience to include understanding of database scripting and troubleshooting in Oracle and / or SQL Server
- Production Software Support experience
- Proven excellent analytical and problem solving skills
- Proficiency with MS Word, Excel, PowerPoint
Preferred Qualifications
- Familiarity or experience working with the CES (Claims Edit System) software
- Familiarity or experience working with any of the following adjudication platforms: QNXT, Facets, Epic Tapestry, Amisys, HealthRules
- Software support in a healthcare environment
- Software implementation experience
- Experience working with test plans and test cases
- Ability to work in a fast paced environment managing multiple projects at once
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
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