Site Reliability Engineering Manager

About Position:

As a Site Reliability Manager, you will play a pivotal role in ensuring the scalability, performance, and reliability of systems. Responsible for ensuring the scalability, performance, and reliability of our software systems. You will work closely product development team to design, build, and maintain the infrastructure and tools needed to support and to guarantee uptime to our customers. The Cloud Engineering Manager is responsible for infrastructure deployed through infrastructure-as-code and GitOps practices across multiple major cloud platforms. The SRE Team, within Cloud Engineering, advances DevOps Model by solving challenging problems, addressing inefficiencies, and enabling developer effectiveness through the adoption and maturation of DevOps capabilities. The SRE team works remotely across the globe by leveraging collaboration tools and agile methodologies. We balance day-to-day support for our application development teams with our planned objectives. Objectives align to a clear vision across themes of Global Scalability, Operational Cost Efficiency, & Infrastructure, and Workload Reliability.

• Role: SRE Manager
• Location: Hyderabad
• Experience: 8+ Years
• Job Type: Full Time Employment

What You'll Do:

• Team Management - Establish and grow a high-performing team within the global SRE group and Cloud Engineering organization. Provide guidance, support, and career development opportunities to team members.
• Coach and mentor other team members within the SRE team.
• Act as site lead for all Cloud Engineering team members in your region.
• Service Reliability and Availability - Set and maintain high standards for service reliability and availability. Continuously update and monitor Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to achieve SRE goals.
• Incident Response and Root Cause Analysis - help scale a global 24/7/365 on-call rotation and participate in critical incident responses. Ensure prompt and effective resolutions to incidents, and lead root cause analysis activities to prevent future occurrences.
• Continuous Improvement - Foster a culture of continuous improvement within the SRE team. Identify and resolve pain points across the entire engineering team, improve developer experience, and adopt best practices.
• Reporting - Regularly report team and project status to relevant stakeholders.
• Team Leading - leading a team of 2-4 members. Overview, assign work and guide team members on their regular tasks, provide them inputs and enable them to perform the job smoothly. Managing the impediments and make sure required help is available. Tracking and monitoring performance and reporting the regular updates to leadership team.
• Collaboration with Development Teams - Work closely with application development teams to incorporate their feedback, improving developer experience and reducing toil. Participate in service capacity planning and demand forecasting, software performance analysis, and system tuning. Define and track key metrics related to service reliability and performance. Work closely with development teams to ensure that platforms are designed with "operability" in mind.
• Tool and Framework Development - Communicate and promote best practices by building out tools and frameworks that increase the adoption of SRE practices across engineering teams. Develop automation and systems management tools for daily operations. Design, develop, and maintain scalable, automated, user-friendly systems, tools, and processes to support our software development and operations.
• Strategic Planning - Present plans and proposals to Engineering Leadership and contribute to the creation of SRE roadmaps. Lead projects that fulfill objectives shared across SRE teams.
• Infrastructure and Deployment Tooling - Develop tooling to manage infrastructure and deployments, primarily using Python and Terraform, to support application teams.
• Elevated Support - Provide an advanced level of support to application teams, helping to resolve complex issues and improve system performance. Lead root cause analysis of critical issues and incidents, providing long-term resolution and mitigation plans. Facilitate blameless post-mortems and drive comprehensive post-mortem analyses and reviews. Participate in on-call within the Cloud SRE team, ensuring high availability and timely incident response.
• Enhanced Observability - Implement and refine observability frameworks to enhance visibility into the system's health and performance. Utilize APM, synthetic monitoring, and logging tools to proactively identify and address performance bottlenecks and system anomalies. Develop and maintain dashboards for real-time monitoring of critical metrics, ensuring rapid response to incidents and continuous system improvement.

Expertise You'll Bring:

• Bachelor’s degree in computer science, Engineering, or related field, or equivalent work experience.
• 6+ years of experience in a Site Reliability Engineer, DevOps, or similar role.
• 2+ years of team management experience with a deep understanding of SRE methodologies and strong hands-on abilities
• In-depth knowledge of software development processes and tools.
• Strong understanding of cloud computing services (AWS, Google Cloud, Azure).
• Experience with infrastructure as code tools such as Terraform.
• Experience with container orchestration (e.g., Kubernetes, Docker Swarm).
• Familiarity with continuous integration (CI) and continuous deployment (CD) methodologies and tools (e.g., Jenkins, GitLab CI).
• Deep understanding of networking protocols and services.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and collaboration skills.
• Experience with monitoring and alerting tools (e.g., New Relic, Grafana, ELK stack).
• Knowledge of Application Performance Management (APM), synthetic monitoring, and other observability tools to ensure high system performance and reliability.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications.
• Opportunity to work with cutting-edge technologies.
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Our company fosters a values-driven and people-centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally
• Impact the world in powerful, positive ways, using the latest technologies.
• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core.
• Unlock global opportunities to work and learn with the industry’s best.

Let’s unleash your full potential at Persistent.

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”