Product Manager - Order Return & Refund, Marketplace

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Job Summary

S$7,000 - S$12,000 / Monthly EST

Job Type


Years of Experience
Information not provided

Tech Stacks

Job Description

Job Description:

  • Understand business direction and goals, align priorities and requirements with business teams and local markets
  • Identify user pain points, conduct competitor analysis and identify current gaps in the overall Return Refund experiences provided by the platform
  • Drive product solutions and strategies to align with business direction, resolve user pain points and provide a more comprehensive and user-friendly Return & Refund experience to both buyers and sellers
  • Continuously seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund request, control cost incurred by seller dispute and compensation, and improve overall buyer and seller sentiments
  • Deep dive into operational workflows to understand the entire business ecosystems, develop effective tools or platforms to support local operations especially on Return & Refund judging and policy setups
  • Take the ownership of the entire product development lifecycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact


  • Bachelor's degree in any field, preferably in Business Analytics, Information Systems, Computer Science, Engineering or equivalent
  • 3+ years experience in e-Commerce or product management will be advantageous
  • Excellent problem-solving skills, critical thinking abilities and data-driven decision making mindsets
  • Good interpersonal skills and comfortable to engage stakeholders from both regional teams and local markets
  • Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical team members
  • Adaptable, open-minded, and thrives in a dynamic environment

Interview Questions of Product Manager - Order Return & Refund, Marketplace at Shopee

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