Java Software Engineer

• Fully understands the processes and architecture of the campaigns end-to-end flow
• Monitors, updates, resolves and executes the Incident Tickets and Service Requests assigned
• Perform configuration / code fix and changes related to the infrastructure and platform required to resolve an incident and fix a problem record.
• Escalation of any foreseen risks or delays, provision of the recommended resolution, and impact assessment
• Contribute in the preparation of issue resolution progress report and/or update CLIENT counterparts (or as needed)
• Participate in the technical assessment of new campaigns, and proactively raise questions and gaps on operational impact and requirements
• Review and ensure that the campaign’s Policy and Procedure Manual (PPM) contains all the procedures required for support monitoring and resolution
• Review the deployment work plan to validate all relevant objects and assess operational impact
• Has experienced working in a support group/team providing level 3 type of support with on-call responsibilities
• Knowledgeable in-Service Level Agreement (SLA); Experienced working in an SLA type of support
• Ensure that activity progress and completion are aligned with the SLA and target timelines
• Has knowledge in Incident Management, Request Management and Change Management
• Knowledge with ticketing tools (i.e Remedy, Service Now)

Qualifications:

• With experience in Java full stack 
• Basic knowledge in SQL/Oracle 
• Devops / Tools for DevOps (Advantage)
• Tools for microservices (Advantage)
• Experience in operations support type of setup
• At least 3 to 5 years of working with Java in enterprise environments
• With 2 to 3 years’ experience in incident, problem and change management
• ITIL Experience/Certification an advantage