Sr. Product Manager, Tech, Communications Platform

About The Role

Our team builds the systems, API's and mobile libraries that allow hundreds of teams within Uber to send billions of email, sms, push, and in-app messages every year. So whether it's an email, push notification or sms you receive from us about your ride or delivery or whether it's the phone and chat communications you have with your driver and courier, our platforms ensure each message gets delivered reliably. We are looking for a Sr. Product Manager, to help scale and manage our Email, Voice platforms by providing greater self-serve controls to stakeholders.

What The Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

• Work with our Marketing, Product, Legal and Operations teams to understand and use cases across multiple channels.
• Understand how our end-users interact with different channels (Push, SMS, Email, Voice, Chat)
• Understand Uber's core product (app and web) and the nuances of each channel to make sure our platforms reliably deliver each message on time to ensure delightful and relevant customer experiences.
• Use data to prioritize high impact initiatives across multiple stakeholders.
• Drive a cross-functional team of Engineers, Data Scientists and Analysts to set qualitative objectives and quantitative goals and ship quality products.
• Develop a vision and roadmap, plan deliverables, design, and launch products
• Clearly communicate plans, insights, data, and results to executives, other product teams, cross-functional teams such as marketing, operations, finance
• Evangelize the platforms within global organizations including marketing, ops, product
• Monitor and measure launched products and use data for product refinement
  
  

---- Basic Qualifications ----

• Bachelor's degree in Computer Science, Electrical Engineering with at least 4 years of experience in a Product role building high impact scalable platforms.
• Basic understanding of how different communication channels (Email, Push, SMS, Voice, Chat) work.
• Strong hypothesis building and problem solving skills. Is comfortable getting their hands dirty with large amounts of data and running independent analysis.
• Has prior experience prioritizing projects across multiple stakeholders based on business impact, creating product roadmaps, and communicating product vision and results to leadership and stakeholders.
• Experience with working with cross functional teams such as Engineering, Data Science and Analysts
• Demonstrated experience working collaboratively in cross-functional teams Passion for learning new technologies, domains, and challenging the status quo.
• Grit, drive and a strong feeling of ownership coupled with collaboration.
  
  

---- Preferred Qualifications ----

• Master's degree in C.S. / Engineering and / or MBA.
• Basic understanding of technologies like Kafka, Hadoop, or Hive and iOS / Android ecosystem.
• A good understanding of Voice / Phone provider ecosystem, Email ecosystem
• A good understanding of how to create an experimentation framework to solve problems.
• Experience working on large scale deployments and Global teams
• Experience with Web Products