HKT Teleservices logo
HKT Teleservices
overview icon

General Information

briefcase icon

Industry

Outsourcing/Offshoring
location icon

Locations

Singapore
employees icon

Employees

10001+ globally
HKT TELESERVICES is a world leader when it comes to Business Process Outsourcing (BPO). PCCW’s network of multi-channel engagement centers provide support in English, Spanish, Asian and a variety of other languages, which enables us to communicate with over half of the world’s population. We operate engagement centers in the United States, mainland China, Hong Kong, Panama, the Philippines, and the United Kingdom. This translates to over 10,000 contact center seats that are ready to serve you and your customers. 

Services include:
Inbound/Outbound Phone 
PCCW’s phone service provides friendly, knowledgeable customer service support for live inbound and outbound calls with customers.

Email 
We’ve Got Mail! PCCW’s Email correspondence service creates effective communication with your clients that helps retain customers and increase brand identity.

Back Office Support 
Back office support that is efficient and reliable; PCCW can provide Decision and Customer Experience Analytics, Content Moderation, Data Entry, Claims and Order Processing, Data Review and Cleansing, and Mail Processing.

SMS Text Messaging 
PCCW’s text messaging service makes it easy to keep your customers informed with a gateway of instant communication.

Social Media 
PCCW is social media savvy so you don’t have to be. We can monitor, update and maintain all of your social media outlets enabling you to reach the audience you want with the brand image you want.

Chat 
Wanna Chat? PCCW’s chat service improves customer service and Website conversion with live help and online support.
expert career guides icon

Expert Career Guides

Your Compiled Career Toolkit: Job Search, Interviews, Salaries & More

A guide to successful career development, including resume writing, interview skills, salary negotiation, and career advancement.

Resume Writing & Tech Interview Prep with ChatGPT Prompts

Improve your resume, get ready for tech interviews with ChatGPT tips and examples.

7 Actionable Tips to Get Noticed on LinkedIn

Unlock the power of LinkedIn: Boost your profile, elevate your presence, and magnetize your dream opportunities!

See All Guides
glassdoor rating icon

Glassdoor Rating

3.3
rating icon
Companies right arrow HKT Teleservices right arrow Overview

Achieve your dream job with our top-notch tools!

Resume Checker Illustration

Resume Checker

Our free resume checker analyzes the job description and identifies important keywords and skills missing from your resume in just a minute!

Check Now
Resume Checker Illustration

Interview Preparation

Utilizing advanced AI, our tool generates tailored interview questions based on your industry, role, and experience. Practice and receive feedback on your answers in real time!

Let's Prepare
Resume Checker Illustration

Resume Builder

Let us show you the differences between a bad, good, and great resume, and guide you in building a resume that helps you stand out to employers, ensuring you land your next position faster!

Build Resume