Job Description

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Digital and Developer platform group in VISA is one team that strongly works towards next-gen payments and believes in its slogan 'It's Everywhere You Want to Be,' for making payments accessible everywhere and for everyone. This group innovates technology that improves the lives of millions of people around the world for the payment ecosystem. The desired candidate will be part of this journey of our team and will be contributing to achieve the same. This role is in Site Reliability Engineering (SRE) team which focusses on the digital products from reliability, availability, performance and efficiency perspective.

Responsibilities

Engage with product, architects, developers, Certification, Project management, Operations & Infrastructure teams from the start of the SDLC phase.
Become subject matter expert for the assigned product verticals. Analyze complex systems from a reliability and resilience perspective.
Run the production environment by monitoring availability and taking a holistic view of system health
Understanding the end-to-end product topology from infrastructure and application perspective.
Identify sources of instability in large-scale distributed systems and drive operational excellence. Dive deep and understand every issue occurred and own them completely for end-to-end closure.
Performing functional analysis of products by gathering and analyzing metrics from both operating systems and applications to assist in performance tuning and fault finding – integration/operational challenges.
Performing code bug fixes in production and recommending any architectural improvements during issue/incident analysis.
Work closely with development and product teams on suggesting new features and enhancements based on live issues.
Drive down the burden of toil with tooling and automation to achieve operational efficiency and smoother customer experience.
Technical consultancy for monitoring, incidents and problem management. Lead technical bridges and interact with both technical staff and management during the incident and change management process.
Provide Level 3 on-call support (within working hours only, over weekends once in a quarter),
Engage with tech and non-tech partners on regular basis to analyze functional and technical in-depth solutions.
Understanding new changes in production systems and assessing its risk from application perspective for driving reliability and availability
Have some level of network engineering understanding to assist in incident/issue triaging
Provide guidance and technical expertise to junior team members.

This is a hybrid position. Hybrid employees can alternate time between both home and office. Employees in hybrid roles are expected to work from the office three days a week, Monday (Sunday in some countries where Sunday is the start of the week) and Wednesdays. Wednesdays are designated as in-office collaboration days. The third day in the office will be decided based on team needs and determined in partnership with senior leadership.

Basic Qualifications

Qualifications

Bachelors/Degree in Computer Science or other technology field.
Must have at least 3 years of professional working experience in Java environment
Coding experience beyond simple scripting

Preferred Qualifications

Must be able to code in Java with 3+ years of development experience with SQL, Automation, bug fixing, handling Production & Application operations
Experience working with any log analysis tools and observability applications like Grafana, Tableau, Splunk.
Linux systems engineering capabilities and network analysis expertise
Knowledge on Docker/Kubernetes, NginX, CDN, Caching technologies would be a great addition

Preferred Requirements

Strong work ethic, leadership skills, excellent judgment and good time management in prioritizing work, and the ability to work in fast paced, team-oriented environment.
Strong technical background with full stack application knowledge with hands on experience on REST technologies.
Must have knowledge in Java or related technologies would aid in bug fixing, understanding the products supported better and also to support integration related issues.
Need to have an excellent systems and product architecture understanding from application components and infrastructure perspective such as network, load balancer, firewall, gateway services etc.
Experience supporting and working on web and mobile applications and troubleshooting problems in a cross-functional environment.
Willingness to work outside with a strong technical aptitude and excellent communication skills.
A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

Our engineers do more than just write and test code:

We count on your curiosity and creativity, to want to understand customer requirements and our processes and want to come up with creative solutions.
While you’ll have the skill to see and understand the big picture, you’re able to stay focused on the task at hand to achieve immediate goals.
You’re great at systematic and accurate research wanting to uncover the smallest detail.
You have amazing work ethics that will help us all work extremely well together.
You have the passion to understand people and always strive harder to improve our products and services!
You have excellent interpersonal skills and above all, you are a team player!

Please Note: Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in Singapore are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Sr. Site Reliability Engineer

Visa

Job Summary

Job Description