API & Microservices Production Support Engineer (L3)

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Job Title: API & Microservices Production Support Engineer (L3)

Domain: PRO

Sub-Domain: WAM & OPI

Experience Level: Junior (L2: 3-5 years)

Location: Kuala Lumpur

Job Summary:

We are seeking an Application Maintenance / Production Support Engineer to support API-driven platforms and microservices-based applications within WAM and OPI systems. The role focuses on maintaining system stability, handling incidents, and supporting API gateway platforms or Java-based microservices solutions. Candidates may be aligned to either API gateway (WAM) or Java microservices (OPI) streams based on their expertise.

Key Responsibilities:

Provide L2/L3 production support for API gateway platforms and Java microservices applications

Monitor system health, troubleshoot issues, and perform root cause analysis

Support and maintain API management platforms such as Axway API Manager, API Gateway, or equivalent solutions

Handle incident management, problem resolution, and service requests within defined SLAs

Collaborate with development, infrastructure, and security teams for issue resolution and enhancements

Perform deployment support, configuration, and system maintenance in Linux environments

Develop and maintain support documentation and operational procedures

Assist in performance tuning, log analysis, and system optimization

Participate in on-call support rotations when required

Required Skills:

3-5 years of experience in application support or production support roles

Strong hands-on experience in either:

o API Gateway / API Management platforms (Axway, Apigee, Kong, Layer 7), OR

o Java Spring Boot microservices development/support

Strong knowledge of Java Spring Boot (mandatory for microservices track)

Experience working with Unix/Linux environments (RHEL or equivalent)

Experience with Oracle Database (12c/19c) and/or Cassandra DB

Understanding of RESTful APIs and microservices architecture

Strong troubleshooting and analytical skills

Ability to work in a fast-paced, production support environment

Nice-to-Have Skills:

Experience with Solaris environments

Familiarity with API security, authentication, and authorization mechanisms

Basic scripting skills (Shell scripting) for automation

Knowledge of DevOps tools and CI/CD pipelines

Exposure to monitoring and logging tools (e.g., ELK, Splunk)

Understanding of ITIL processes and incident management frameworks

Experience working in Agile environments

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.