Cloud Platform Engineer

Project Role : Cloud Platform Engineer

Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance.

Must have skills : ServiceNow, Order Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non-cloud infrastructures. Your typical day will involve collaborating with cross-functional teams to ensure the architecture's viability, security, and performance, while also creating proof of concepts to validate design choices. You will be responsible for deploying infrastructure and platform environments, ensuring that all components work harmoniously to meet organizational goals and client needs. Your role will require a proactive approach to problem-solving and a commitment to delivering high-quality solutions in a dynamic environment.

Key Responsibilities

Design, configure, and maintain ServiceNow Order Management solutions to support order capture, validation, orchestration, fulfillment, and closure

Implement end-to-end order lifecycle workflows, including decomposition, dependencies, fallouts, and retries

Configure and customize Flow Designer, Business Rules, UI Policies, Script Includes, and Workflows related to order processing

Integrate ServiceNow Order Management with upstream and downstream systems (CRM, ERP, billing, inventory, fulfillment systems) using REST/SOAP APIs, IntegrationHub, and MID Server

Support order validation rules, pricing checks, eligibility, and serviceability logic

Handle order exceptions, fallouts, and amendments, ensuring minimal impact to business operations

Collaborate with business stakeholders, product owners, and architects to gather requirements and propose optimal solutions

Participate in testing, defect resolution, deployment, and production support activities

Ensure solutions follow ServiceNow best practices, performance standards, and security guidelines

Create technical documentation, configuration guides, and operational runbooks

Required Skills & Qualifications

Strong hands-on experience with ServiceNow Order Management

Solid understanding of order lifecycle concepts (capture, validation, orchestration, fulfillment, cancellation, amendments)

Experience with ServiceNow platform development, including:

Flow Designer & Workflows

Business Rules, Client Scripts, Script Includes

Catalog Items and Record Producers

Experience with system integrations using REST/SOAP, IntegrationHub, and web services

Knowledge of data modeling and CMDB concepts

Familiarity with Agile / Scrum development methodologies

Strong analytical, problem-solving, and communication skills

Good to Have

ServiceNow Certified Application Developer (CAD) or other ServiceNow certifications

Experience in Telecom, Media, Utilities, or Enterprise Order Management domains

Knowledge of ITSM, CSM, or FSM modules alongside Order Management

Exposure to DevOps, CI/CD, and automated testing in ServiceNow

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow.
• This position is based at our Hyderabad office.
• A 15 years full time education is required., 15 years full time education