Responsibilities:
● You'll partner with vendors and the infrastructure engineering team for security and
service availability
● You'll fix production issues with engineering teams, researchers, data scientists,
including performance and functional issues
● Diagnose and solve customer technical problems
● Participate in training customers and prepare reports on customer issues
● Be responsible for customer service improvements and recommend product
improvements
● Write support documentation
● You'll design and implement zero-downtime to monitor and accomplish a highly
available service (99.999%)
● As a support engineer, find opportunities to automate as part of the problem
management process, creating automation to avoid issues.
● Define engineering excellence for operational maturity
● You'll work together with AI platform developers to provide the CI/CD model to
deploy and configure the production system automatically
● Develop and follow operational standard processes for tools and automation
development. Including: Style guides, versioning practices, source control,
branching and merging patterns and advising other engineers on development
standards
● Deliver solutions that accelerate the activities, phenomenal engineers would
perform through automation, deep domain expertise, and knowledge sharing
Required Skills:
● Demonstrated ability in designing, building, refactoring and releasing software
written in Javascript.
● Proficient in Node.js and web front-end / UI development.
● Experience on jupyter notebooks.
● Ability to integrate backend services with interactive UI components for developer
productivity and ML workflow usability.
● Experience on Visual Studio Code plugin development is a big plus
● Debugging and triaging skills.
● Cloud technologies like Kubernetes, Docker and Linux fundamentals.
● Familiar with DevOps practices and continuous testing.
● DevOps pipeline and automations: app deployment/configuration & performance
monitoring.
● Test automations, Jenkins CI/CD.
● Excellent communication, presentation, and leadership skills to be able to work and
collaborate with partners, customers and engineering teams.
● Well organized and able to manage multiple projects in a fast paced and demanding
environment.
● Good oral/reading/writing English ability.
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