Job Description

Summary

The Apple Service Engineering - iCloud Edge SRE team is looking for Site Reliability Engineers to build and run the services that hundreds of millions of customers use every day. This team provides systems that are foundational for many of Apple’s services such as iCloud, iMessage, and FaceTime, and more. The best candidates will have both demonstrated Software Development skills and strong Systems / Network / Cloud expertise. Our customers count on us to provide extraordinary availability, scalability and security for services that “just work". We're looking for a talented and passionate person who loves designing, engineering and running systems and infrastructure that will help millions of customers, then we'd love to hear from you!

Description

The services that Apple and iCloud runs are massive; iCloud Edge SRE team supports a set of platforms and products which are foundational for both users and other Apple Services. As an SRE @ Apple, you'll need to solve problems using data, teamwork, and your own expertise. SREs @ Apple own the full infrastructure stack; from device driver performance debugging to content delivery network traffic management, our responsibilities are both broad and deep. Systems are ran both directly on Linux and in the Cloud. We run a mix of open source and internally developed tools for system & configuration management, provisioning, software deployment, and monitoring. You'll learn these tools and have opportunities to improve them. Our team is collaborative; we work closely with the development teams we support to deliver the best results for Apple. We think critically and strive to balance the best solution with the need to get things done for each engineering challenge we face. Good ideas are heard and results are rewarded.

Responsibilities

Deploy, support and monitor new and existing services, platforms, and application stacks.
Use scale testing to measure, tune and optimization system performance.
Enhance, architect, author, and deliver software to improve the availability, scalability and security of Apple's internet services.
Build and manage systems, infrastructure and applications through automation.
Participate in periodic on-call duties.

Minimum Qualifications

BS in Computer Science or related field, or equivalent employment
Experience in network engineering or a related role, building solutions for network provisioning, configuration, and management
Experience in building and scaling distributed systems in a public, private, or hybrid cloud environment
Experience with deploying, supporting and monitoring new and existing services, platforms, and application stacks
Strong understanding of networking protocols and technologies, including HTTP, DNS, ECMP, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing strategies.
Proven track record to write programs using a high-level programming language like: Python, Go or Java
Experience handling large numbers of diverse systems with configuration management systems like: Puppet, Chef, Ansible, or Salt.
Understanding of the Linux Operating System, including Kernel, Memory, Process, Threads, Static / Shared Libraries, IPC, Signals.
Excellent troubleshooting and problem solving skills

Preferred Qualifications

Experience with scale testing, disaster recovery, and capacity planning
Proclivity towards efficient programming emphasizing improvement via complexity analysis.
Experience with implementation and maintenance of network security policies and procedures.

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.