Cloud Support Engineer

Role Summary

We are seeking a proactive and technically proficient Cloud Support Engineer with a strong focus on AWS to join Avendus team at our office in BKC. You will be working in a team and will be point of contact for managing cloud infrastructure, resolving technical bottlenecks, and ensuring the high availability of cloud-based services.

Key Responsibilities

• Infrastructure Management: Deploy, manage, and maintain AWS cloud environments, ensuring optimal performance and security.
• Incident Response: Troubleshoot and resolve issues related to EC2, S3, VPC, RDS, and IAM. Perform root cause analysis (RCA) for service interruptions.
• Monitoring & Optimization: Utilize AWS CloudWatch and other monitoring tools to track system health. Identify cost-saving opportunities through resource optimization.
• Automation: Develop scripts (Python, Bash, or PowerShell) to automate repetitive tasks and improve operational efficiency.
• Security & Compliance: Implement and manage security groups, NACLs, and encryption to ensure data protection and compliance with client policies, resolving findings from CNAPP tool

Technical Skills & Qualifications

• Experience: 2–3 years of hands-on experience in AWS Cloud Support or System Administration.
• Core AWS Services: Deep understanding of EC2, S3, Route53, VPC, Lambda, and CloudFormation/Terraform etc.
• Networking: Strong knowledge of TCP/IP, DNS, VPN, and Load Balancing (ALB/NLB).
• Operating Systems: Proficiency in Linux (Ubuntu/Amazon Linux) and Windows Server administration.
• Containerization: Familiarity with Docker and Kubernetes (EKS/ECS) is a significant plus.
• Certifications: AWS any certification is preferred.

Soft Skills Requirement

• Excellent verbal and written communication skills.
• Ability to work independently in a fast-paced corporate environment.
• Strong analytical and problem-solving mindset.