Senior Systems Engineer - Sailpoint Support

The Position

Join our Identity and Authentication Management Operations (IAM Ops) team as Senior Systems Engineer where your expertise and technological skills will shine in a team-oriented environment.

As an IAM Ops engineer, you will be responsible for providing operational support for our Sailpoint IdentityIQ platform.

You will also require collaboration with the global team, cross-functional teams and managed service team to ensure timely resolution of incidents and service requests.

Duties & Responsibilities:

You will:

• Provide support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management
• Ensure that all the tickets/incidents are resolved within committed SLA’s
• Ensure positive user-experience through clear communication and timely support
• Continuously identifying opportunities for process improvement and tasks automation
• Maintain documentation of support processes, knowledge articles, and operational procedures
• Maintain dashboard reporting on performance, access reviews, and compliance activities etc
• Collaborate closely with managed service team and other stakeholders on a day-to-day basis to ensure operational excellence for our service
  
  
  

Requirements:

• You have 2+ years of hands-on experience with Sailpoint IdentityIQ
• Certification in Identity Security Engineer has added advantage
• You have understanding of Lifecycle events workflow (Joiner, Mover, Leaver and Rehire etc)
• You have knowledge of directory services (Active Directory, EntraID and LDAP)
• You have knowledge of database administration (SQL and MSSQL)
• You have experience with technologies such as Java, JavaScript, XML
• You have knowledge of ITIL processes (incident, problem, change management)
• You have a strong analytical and problem-solving skills
• You have a strong communication skills and experience in supporting and collaborating with an international user community
  
  
  

Special conditions:

• These positions will work in shifts morning and afternoon, exact time range to be defined
• On call weekends is required 6-10 times per year
  
  
  

Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.

Our Company

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com