Technical Lead - Site Reliability Engineer (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

We are looking for a Technical Lead - Site Reliability Engineer to act as the technical subject matter expert for reliability and DevOps practices across our fintech platform.

This role is a pure individual contributor position where you will remain deeply hands‑on while also guiding, mentoring, influencing, and delegating work within a small SRE team (3 to 6 engineers). You will lead by example through active involvement in automation, production operations, and reliability engineering.

The ideal candidate is highly technical, thrives in high‑availability and transaction‑heavy environments, and is trusted to make sound technical decisions during both day‑to‑day operations and critical incidents.

Responsibilities

Hands‑On Reliability Engineering

• Design, build, and maintain secure, highly available, and scalable infrastructure
• Write and maintain Infrastructure as Code, automation scripts, and CI/CD pipelines
• Actively troubleshoot production issues and perform performance tuning
• Participate in and drive improvements to monitoring, observability, and alerting
• Stay fully involved in on‑call and production operations
  
  

Technical Decision‑Making and Influence

• Act as the technical authority for SRE and DevOps practices
• Guide architectural and implementation decisions across:
• Cloud infrastructure (AWS)
• CI/CD pipelines
• Observability and automation tooling
• Define and evolve standards, patterns, and best practices
• Make and communicate clear technical decisions during high‑impact situations
  
  

Incident Leadership and Reliability Ownership

• Lead response to high‑severity incidents
• Ensure effective use of recovery procedures and runbooks
• Facilitate root cause analysis (RCA) and post‑incident reviews
• Drive implementation of preventive and long‑term reliability improvements
• Define and track SLOs, SLIs, and SLAs
  
  

Guidance, Mentorship and Delegation

• Mentor and guide other SREs on technical and operational topics
• Delegate tasks and initiatives based on complexity, risk, and expertise
• Influence prioritization aligned with business impact and operational risk
• Promote a culture of ownership, quality, and continuous improvement
  
  

Your Profile

• 10+ years of experience in SRE, DevOps, or Infrastructure Engineering
• Strong track record as a senior technical IC or SME
• Deep hands‑on experience with:
• AWS cloud platforms
• Terraform, Chef (or similar IaC tools)
• Kafka experience (AWS MSK or Confluent)
• CI/CD tools (Jenkins, GitHub Actions, GitLab CI)
• Docker and Kubernetes
• Observability tools (Datadog, ELK, Splunk)
• Python or Bash scripting
• Strong SQL skills and workload analysis experience (Aurora PostgreSQL preferred)
• Extensive experience in incident response and on‑call operations
• Strong knowledge of distributed systems, networking, and security
  
  

Nice‑to‑Have

• AWS, Kubernetes, or Kafka certifications
• Hybrid or multi‑cloud experience
• Background in high‑transaction or customer‑facing systems
  
  

Work Arrangement

• Hybrid: Onsite 4× per month (Makati City)
• Shift Options: 5:00 AM - 2:00 PM or 6:00 AM - 3:00 PM (Manila)
• Workdays: Either Mon – Fri OR Tue – Sat (depending on weekend work requirements)
  
  

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.