Job Description

This Site Reliability Engineer (SRE) role focuses on delivering secure, stable, and intelligent digital services through proactive operations, security governance, AIOps, and next-generation automation including GenAI.

The role supports the organisation’s priorities by:

Improving service reliability and stability across critical systems
Strengthening security posture and compliance aligned to BT standards
Enabling faster incident detection and resolution through automation and AIOps
Driving digital transformation with modern, data-driven and AI-enabled operations
Providing clear visibility to stakeholders through executive visualization dashboards and insights

What You’ll Be Doing

Ensure 24×7 reliability and performance of critical services
Detect issues early and prevent service disruptions
Build and maintain secure, resilient, and scalable systems
Follow and enforce security policies, standards, and access controls
Manage vulnerabilities end-to-end, including tracking, prioritisation, and remediation
Build pipelines to detect risks using logs, metrics, and events
Create and maintain risk scoring models to prioritise issues
Analyse risks using blast radius and attack path analysis
Use automation and AIOps to reduce manual work and enable self-healing
Apply NLP techniques to improve ticket handling and log insights
Build dashboards and visualisations for service health and risk visibility
Support application modernisation and digital transformation initiatives
Explore and apply GenAI capabilities where relevant

Essential Skills / Experience

Knowledge of vulnerability management (CVE, CVSS, prioritisation)
Understanding of security standards (BT security, CIS, OWASP)
Experience with IAM / RBAC and basic risk analysis concepts
Hands-on with monitoring tools like Dynatrace
Experience with log/metrics platforms such as OpenSearch
Familiarity with ServiceNow (SNOW) or similar ITSM tools
Experience in Python for automation and scripting
Strong understanding of incident management and service reliability
Experience with AIOps and automation tools
Exposure to NLP for logs or ticket analysis
Experience building dashboards (Grafana or similar)
Knowledge of vulnerability tools like Qualys
Understanding of cloud architecture (Azure/AWS)
Exposure to GenAI concepts (RAG, agentic frameworks)

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.