Tech Product Manager (AI Product)

Key Responsibilities

• Define product vision and strategy for the AI & Conversational Banking ecosystem, including chatbots, voice assistants, and generative AI use cases.
• Collaborate cross-functionally with AI engineers, data scientists, UX designers, compliance, and business units to deliver innovative and compliant solutions.
• Translate business requirements into technical deliverables, ensuring clear alignment across stakeholders.
• Drive the product lifecycle — from ideation, prototyping, and model training to launch and performance optimization.
• Define and prioritize roadmap initiatives across AI use cases (customer service, credit advisory, personalization, automation, etc.).
• Work with data and ML teams to integrate AI models, APIs, and real-time data pipelines into banking workflows.
• Champion user experience and trust, ensuring that all AI interactions are ethical, explainable, and aligned with digital banking standards.
• Monitor product performance and KPIs, using data-driven insights to optimize experience, accuracy, and engagement.
• Stay ahead of emerging AI trends (LLMs, GenAI, RAG, voice intelligence) and identify opportunities for differentiation within the digital banking landscape.
• Ensure regulatory and data privacy compliance, especially regarding customer data, model transparency, and auditability.

Qualifications

• 3+ years of experience in product management, ideally within digital banking, fintech, or AI-driven products.
• Strong technical background — familiarity with AI/ML architectures, NLP frameworks, API design, and data systems.
• Proven experience building or scaling digital conversation platforms, intelligent assistants, or AI-powered customer engagement products.
• Excellent ability to translate complex AI concepts into business value and customer experience outcomes.
• Skilled in roadmap management, stakeholder communication, and agile delivery.
• Data-driven mindset with strong analytical and problem-solving capabilities.
• Understanding of banking domain models, especially customer engagement, credit, and digital servicing flows.

Bonus Points

• Experience with large language models (LLMs), RAG architecture, or cloud-based AI services (Azure OpenAI, AWS Bedrock, Vertex AI).
• Familiarity with voice interfaces, multimodal chat, or banking process automation (BPM, RPA).
• Knowledge of AI governance frameworks and ethical AI practices in regulated industries.
• Passion for transforming financial experiences through conversational and intelligent digital platforms.

Our benefit:

• Competitive compensation including a 13th-month wage and up to 3 months of performance-based bonus.
• MacBooks are currently supplied to all technical team members.
• BE Corp budget (vary from your levels) is allocated for using services such as transportation, food, and passenger car bookings in Be application.
• The social insurance contribution amount will vary based on the individual’s level.
• Annual health checks and premium medical healthcare (PTI) after probation.
• 15 days of annual leave is applied for the entire employees.
• Company trips, team-building activities, and happy hour events are organized on a quarterly or annual basis.