Senior Analyst, Genesys Cloud Support

Cardinal Health

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Job Description

Key Responsibilities

Genesys applications and systems support/administration in a multi-cultured environment.
Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform.
Create and update technical documentation, knowledge base articles, and troubleshooting guides to assist both customers and internal teams in resolving common issues efficiently.
Work closely with the team and handle tickets and all incidents including Critical circumstances.
Demonstrate analytical programming and problem-solving skills including software operation diagnostics.

Required Qualifications

2 or more years in a role supporting in Genesys Cloud CX platform.
Strong English communication, problem solving and analytical skills
Bachelor’s Degree in related field or equivalent work experience

Desired Qualifications

Troubleshooting experience in Genesys contact center environment - Genesys Cloud CX
Knowledgeable in Telephony terminology and components such as VoIP, SIP, etc.
Genesys Cloud certifications (Genesys Cloud Professional, Developer)

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.