Data Analyst

Position Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Data Analyst

Position: Data Analyst

Experience: 2 - 5 Years

Category: IT Infrastructure

Main location: Mumbai

Position ID: J0326-1965

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:

Direct Responsibilities

Direct Responsibilities

• Collect, clean, and structure production IT data from multiple sources (monitoring tools, ServiceNow, incident/problem/change databases, capacity reports, etc.).
• Design and maintain dashboards and KPIs to monitor stability, obsolescence, incidents, changes, performance, vulnerability, risks, budget, ...
• Provide regular reporting to management and committees (weekly, monthly, quarterly) with reliable and consistent data.
• Liaise with IT Production teams to understand requirements and translate them into data-driven insights.
• Perform root cause analysis using historical data and propose preventive measures.
• Automate recurring reporting tasks using tools such as SQL, Python, Tableau, or Dataiku to improve performance, reliability, trust.
• Document data models, KPIs definitions, and reporting processes for consistency and knowledge sharing.
• Ensure data quality by identifying inconsistencies, duplicates, and missing data, and propose remediation actions.
• Ability to work within tight deadlines and individually as part of a team.
  
  

Contributing Responsibilities

• Support the COE initiatives by standardizing analytics practices across teams.
• Provide ad-hoc analyses for senior management, auditors, and committees.
• Support business continuity by ensuring reporting and monitoring remain available during critical periods.
• Monitoring daily production batches, alerts and notification, daily health check of system.
  
  

Technical & Behavioral Competencies

• Strong experience with BI/visualization tools (Tableau, Power BI, Dataiku).
• Proficiency in SQL and data manipulation languages.
• Experience with scripting languages (Python, R, or similar) for automation and data analysis.
• Knowledge of Production processes (Incident, Problem, Change, Obsolescence).
• Understanding of IT Production environment, monitoring, and reporting tools.
  
  

Specific Qualifications:

• Bachelor’s or master’s degree (or equivalent) in Computer Science, Data, Engineering, or related field
  
  

Skills Referential (Required Knowledge, Skills And Abilities)

Technical Skills:

• BI/visualization tools (Tableau, Power BI, Dataiku).
• SQL & data manipulation languages
• Scription Languages (Python, R or similar)
• ITIL knowledge will be a bonus
• IT Production processes (ServiceNow, monitoring tools, Capacity management, reporting tools etc.)
  
  

Behavioral Skills:

• Ability to collaborate / Teamwork
• Ability to deliver / Results driven
• Ability to synthetize / simplify
• Attention to detail / rigor
  
  

Education Level: Master’s degree or equivalent

Location: Mumbai

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Life at CGI:

It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.