Site Reliability Engineer (Digital SRE) – SSE

Position Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Site Reliability Engineer (SRE) – SSE

Position: SSE

Experience: 8+ Years

Category: Software Development/ Engineering

Shift: 5.30 AM to 2.30 PM

Main location: Bangalore - ODC

Position ID: J0426-0366

Employment Type: Full Time

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 8 years of relevant experience.

Job Summary

We are seeking a Digital Site Reliability Engineer (Digital SRE) to strengthen the reliability, security, and operational readiness of in-house and vendor-hosted digital applications. This role focuses on vulnerability reporting and executive-ready dashboards, privileged access management, incident reporting for stakeholders, password rotation governance, business impact analysis (BIA), business continuity (BC) and disaster recovery (DR) exercises, application access reviews, and release governance within Digital platforms.

Duties And Responsibilities

• Vulnerability reporting & analytics (Tableau): Build and maintain Tableau dashboards and reporting packs that communicate vulnerability posture (e.g., backlog, severity mix, SLA adherence, aging, trending) for applications and infrastructure; partner with Security to ensure consistent definitions and data quality.
• Privilege Access Management (PAM): Administer and govern privileged access workflows (request, approval, provisioning, certification), enforce least privilege, and support onboarding/offboarding of privileged accounts.
• Incident management reporting: Produce stakeholder-ready incident reporting (MTTA/MTTR, incident volumes by service, severity, root cause themes, action item tracking) and facilitate post-incident review documentation and metrics.
• Password rotation governance: Coordinate and validate password/secret rotation schedules for application/service accounts; track compliance, exceptions, and risk acceptance; partner with application owners to remove hard-coded secrets where possible.
• Business Impact Analysis (BIA): Facilitate BIA activities for in-house applications (criticality, RTO/RPO targets, dependencies, recovery steps) and maintain BIA artifacts and approvals.
• Business continuity (BC) exercises: Plan and execute BC tabletop exercises for in-house applications; document scenarios, outcomes, gaps, and remediation plans; communicate results to leadership.
• Disaster Recovery (DR) exercises (vendor-based applications): Coordinate DR testing with vendors and internal stakeholders; validate evidence, test results, and recovery objectives; track follow-ups and contractual/operational gaps.
• Application access reviews: Run periodic access certifications for critical applications; reconcile access to roles, entitlements, and least-privilege standards; support audit evidence collection and remediation tracking.
• Release governance: Support release planning, change controls, and readiness reviews; validate runbooks, monitoring coverage, rollback plans, and stakeholder communications for production releases.
• Operational documentation & controls: Maintain runbooks, SOPs, and control evidence for audits; drive standardization across reporting, metrics, and operational processes.
• Cross-functional collaboration: Work closely with Digital Engineering, Security, Infrastructure, and vendors to resolve operational risks and continuously improve resilience and compliance.
  
  

Basic Qualifications

• Bachelor's or Master's Degree in Computers or relevant field
• 3 years of experience in site reliability engineering, DevOps, systems administration, or related roles.
• Experience integrating data from vulnerability scanners, CMDB, ticketing systems, or asset inventories into BI tools.
• Experience with secret management (e.g., vaulting), service account governance, and automation of credential rotations.
• Experience with change/release management in environments with formal approvals and CAB processes.
• Scripting/automation skills (e.g., PowerShell, Python) to streamline reporting and evidence collection.
  
  

Preferred Qualifications

• 5 years of experience in site reliability engineering, DevOps, systems administration, or related roles.
• Reporting/BI: Tableau (required); Excel/Power BI
• Security/PAM: CyberArk or equivalent
• Ability to work independently and multitask within a collaborative work environment
• Willingness and aptitude for continuous improvement
• Do the right thing attitude while being a strong team player
• Strong communication and collaboration skills, focus on customer service
  
  

problem, and change management

Behavioural Competencies :

Proven experience of delivering process efficiencies and improvements

Clear and fluent English (both verbal and written)

Ability to build and maintain efficient working relationships with remote teams

Demonstrate ability to take ownership of and accountability for relevant products and services

Ability to plan, prioritize and complete your own work, whilst remaining a team player

Willingness to engage with and work in other technologies.

Life at CGI:

It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.