Site Reliability Engineer (SRE) – SSE

Position Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Site Reliability Engineer (SRE) – SSE

Position: SSE

Experience: 8+ Years

Category: Software Development/ Engineering

Shift: 5.30 AM to 2.30 PM

Main location: Bangalore - ODC

Position ID: J0426-0072

Employment Type: Full Time

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 8 years of relevant experience.

Job Summary

As a Site Reliability Engineer (SRE) Level II, you will play a key role in maintaining the availability, scalability, and performance of critical infrastructure and services. You will be responsible for building and automating solutions that enhance system reliability and support continuous delivery. In this role, you will handle more complex operational tasks and incidents, provide mentorship to junior SREs, and collaborate with development teams to ensure systems are designed for reliability from the ground up.

• Incident Management :
• complex incidents, and ensure service uptime.
• Lead troubleshooting efforts for high-impact production issues, providing detailed root cause analysis (RCA) and preventative measures.
• Participate in on-call rotations, acting as an escalation point for Level 1 SREs during major incidents.
• Automation & Infrastructure as Code (IaC):
• Develop and maintain automation scripts and infrastructure using tools like Terraform, Ansible, or CloudFormation.
• Implement automation solutions to eliminate manual tasks and improve system reliability, scalability, and performance.
• Performance & Scalability:
• Analyze system performance and recommend optimizations for scalability and reliability.
• Support capacity planning efforts by monitoring system metrics, traffic
• patterns, and usage trends to predict future resource needs.
• System Design & Architecture:
• Collaborate with software engineering teams to influence the design of new services and applications, ensuring they are scalable, reliable, and resilient from the start.
• Contribute to architectural decisions, ensuring alignment with best practices in fault tolerance, redundancy, and recovery.
• Monitoring & Observability:
• Build and maintain robust monitoring, alerting, and observability solutions to proactively detect and resolve issues before they impact end users.
• Optimize existing monitoring tools (e.g., Prometheus, Grafana, Datadog, Dynatrace) and build custom dashboards for better visibility into system health.
• Security & Compliance:
• Ensure systems and infrastructure are secure, compliant, and aligned with organizational policies and industry best practices.
• Assist with vulnerability management, system patching, and implementing security measures to protect the integrity and availability of services.
• Continuous Improvement:
• Lead efforts to continuously improve operational processes, tools, and workflows.
• Implement and enforce best practices in deployment, monitoring, and incident management to improve overall system reliability and reduce downtime.
  
  

in incident, problem, and change management

Behavioural Competencies :

Proven experience of delivering process efficiencies and improvements

Clear and fluent English (both verbal and written)

Ability to build and maintain efficient working relationships with remote teams

Demonstrate ability to take ownership of and accountability for relevant products and services

Ability to plan, prioritize and complete your own work, whilst remaining a team player

Willingness to engage with and work in other technologies.

Life at CGI:

It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.