Job Description

Know the Company

PeepalCo is a canopy for brands serving India with tailored wealth-tech products, Making Money Equal for All. Founded by Ashish Singhal, Govind Soni, and Vimal Sagar Tiwari, PeepalCo’s products include CoinSwitch. The Group is backed by blue-chip investors including Andreessen Horowitz (a16z), Tiger Global, Peak XV Partners (formerly Sequoia Capital India), Ribbit Capital, Paradigm, and Coinbase Ventures.

PeepalCo is the brand name for our Group entity and will house all our wealth-tech brands. The largest of our brands, CoinSwitch, will be housed under PeepalCo, so will our forays into Indian Equities and Mutual Funds.

For more information, visit: https://peepal.co | For media queries, contact: [email protected]

Key Responsibilities

IT Asset Management

Maintain and update IT asset inventory (laptops, desktops, peripherals).
Track asset allocation to employees.
Assist in asset tagging and stock management.
Support periodic asset audits and reconciliation.
Update asset records during allocation, return, or replacement.

User Onboarding & Offboarding

Prepare and provision laptops/desktops for new joiners.
Perform OS setup and device configuration.
Install required software and security tools.
Enrol devices into MDM tools (Jamf / JumpCloud / Intune).
Assist in user account provisioning and access assignment.
Coordinate recovery of IT assets during employee exit.
Update inventory and ensure devices are ready for reuse.

L1 Service Desk Support

Handle L1 tickets related to:
Login & access issues
Laptop performance issues
Software installation
Printer & peripheral setup
VPN / Wi-Fi connectivity
Provide remote or onsite end-user support.
Escalate unresolved issues to L2 teams.
Maintain ticket updates and documentation.

Required Skills

Working knowledge of Windows/MacOS systems.
Basic understanding of Active Directory / Google Workspace.
Experience with MDM tools (Jamf / JumpCloud preferred).
Familiarity with ticketing systems.
Basic networking knowledge (VPN, Wi-Fi, DNS).

Experience & Qualification

3–4 years of experience in IT Support / System Administration.
Experience supporting onboarding/offboarding activities.
Bachelor’s degree in IT / Computer Science or related field.

Life at PeepalCo

We take great pride in what we do, and are committed to our mission. And we have a lot of fun while at it!

Here’s how we do things at PeepalCo:

Customer-first: That’s the North Star. Everything we do is to make our users’ investment experience better and simplified.
Ownership: We don’t sport lab coats, but we experiment—a lot. And we take ownership. We even have a catchphrase for this: Think big, fail fast, and build better.
Data-driven: The source of truth. Simple as that.
Fun: PS5, anyone? Or do you prefer Foosball? Or perhaps Carrom? And yes, our HR team has a whole list of activities: Disco nights, offsites, gift boxes, and more!

Speaking of lists, the perks and benefits are so extensive, this space isn’t enough. Here are a few:

Parenthood: Up to 8 months of Maternity leave and 1 month of Paternity leave
Gender Reassignment Surgery: Be the best version of you! We’ll support you and reimburse your medical bill.

Disclaimer: We are an equal opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.