Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Product Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Key Responsibilities

Drive adoption of advanced security controls: MIP labels, DLP (including Endpoint DLP), IRM, DSPM, Conditional Access, MFA, PIM, and Identity Protection.
Operationalize Defender XDR workloads: MDE, MDO, MDI, MDA
Guide customers through Zero Trust modernization: Retire legacy identity dependencies, onboard apps to modern auth, and enforce staged Conditional Access and PIM rollouts.
Align data, identity, and device posture: Integrate Purview, Entra, and Defender controls for end-to-end protection.
Register and track usage commitments, milestones, and outcomes in enterprise reporting systems; maintain precise reporting hygiene.
Coach customers on incident investigation and SOC workflows across Entra, Defender XDR, and Purview signals.
Coordinate handoffs to Unified Delivery or partners for advanced configurations, deep-dive SOC runbooks, or complex policy programs.
Required Qualifications
Hands-on experience with Microsoft Security E5 workloads: Purview (MIP, DLP, IRM, DSPM), Defender XDR (MDE, MDO, MDI, MDA), Entra ID P2 (Conditional Access, MFA, PIM, Identity Protection).
Strong understanding of data governance, compliance frameworks, Zero Trust principles, and incident response.
Experience documenting repeatable accelerators and maintaining milestone hygiene.
Excellent communication skills for technical and executive audiences; ability to link technical adoption to business outcomes.

Preferred Qualifications

Experience in SOC or Incident Response workflows; comfort with automated investigation and response.
Consulting background in outcome-based delivery, especially in regulated industries and multi-cloud environments.
Familiarity with Adaptive Protection, insider risk signals, Sentinel attach motions, and data lifecycle governance.
Experience planning legacy identity retirements and app migration to modern authentication.
Understanding of Microsoft Purview, Data Security, and Responsible AI Security Fundamentals (Level 100/200): Solid understanding of core security concepts, frameworks, and Microsoft security solutions. Ability to identify security risks, categorize issues, and recommend next steps or escalation paths.
Microsoft 365 Fundamentals (Level 100): Foundational knowledge of Microsoft 365 workloads (Teams, SharePoint, Exchange, etc.) to understand how these services integrate with security solutions.
Solution Awareness & Partner Ecosystem: Ability to recognize which partner offers or Microsoft solutions address specific customer challenges. Skilled in diagnosing customer scenarios and aligning them with the right solution set.

Problem Categorization & Next-Step Planning:

Competence in assessing customer environments, classifying issues, and determining the appropriate remediation or engagement strategy.:
Defender for Endpoint/XDR Ninja Training (or equivalent)
IAPP CIPM/CIPP or equivalent industry data protection credential
Microsoft Sentinel/SIEM-related skilling

Other Qualifications