Infrastructure Systems Engineer II

Conduent

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Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

3–5 years of experience in a production application support with a solid understanding of ITIL processes.
Strong working knowledge of Linux
Hands-on experience with Splunk and familiarity with various monitoring tools.
Excellent communication and interpersonal abilities, with proven capability in managing escalations.
Experience in managing L1/L2 incidents and service requests.
Proficient in email queue management
Capable of initiating and managing bridge calls for priority incidents and release activities.
Basic understanding of servers and web‑based application functionality.
Comfortable working in a 24/7 environment, with flexibility for rotational shifts and additional hours when required..