QA/Software Testing

Job Title: QA Automation Engineer (AI & Product Testing)

Role Overview

We are looking for a skilled and tech-savvy QA Automation Engineer with 3+ years of experience to lead testing efforts across our CRM ecosystem and AI-powered products.

The ideal candidate will have strong expertise in Python-based automation, along with a solid understanding of React (frontend) and Node.js (backend) environments. You will play a critical role in ensuring product quality, validating AI behavior, and maintaining robust automated testing frameworks.

Key Responsibilities

AI & Product Testing

• Validate AI/chatbot performance, including intent recognition, conversational flow, and response accuracy
• Perform adversarial testing to evaluate edge cases, hallucinations, and guardrail adherence
• Conduct end-to-end testing of CRM modules, ensuring data integrity across workflows and integrations

Automation & Functional Testing

• Design, develop, and maintain automated test scripts using Python
• Build automation suites for frontend (React) and backend (Node.js) using tools like Selenium, Playwright, or Cypress
• Perform functional, regression, and integration testing for web applications

API & Integration Testing

• Test RESTful APIs to ensure seamless communication between AI services and CRM systems
• Use tools like Postman/Insomnia for API validation

Bug & Quality Management

• Identify, document, and track bugs through to resolution
• Collaborate closely with developers to resolve high-priority issues
• Ensure high-quality deliverables through continuous testing and validation

Performance & Process Improvement

• Conduct performance and load testing for scalability and reliability
• Participate in code reviews and contribute to improving QA processes
• Maintain test documentation, reports, and test cases

Required Skills & Qualifications

• 3+ years of experience in QA/Software Testing
• Strong hands-on experience in Automation Testing using Python
• Familiarity with JavaScript/TypeScript, especially in React and Node.js environments
• Experience with automation frameworks like PyTest, Selenium, Robot Framework, or Playwright
• Knowledge of API testing and tools like Postman
• Basic understanding of databases (SQL queries)
• Strong analytical, debugging, and problem-solving skills
• A product-first mindset with focus on user experience and quality

Good to Have / Bonus Skills

• Experience with manual testing when required
• Understanding of Agile/Scrum methodologies
• Experience with CI/CD pipelines (GitHub Actions, Jenkins)
• Exposure to AI/LLMs, chatbot testing, or prompt engineering
• Experience with CRM platforms (e.g., Zoho CRM)