Job Description

ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners.

WHY ERNI is the best place to call HOME? 🏡

🤩 At ERNI, this is how we can support you; ALL company PERKS AND BENEFITS take effect UPON HIRING!
Contract: there is always a project and opportunity for you.
Personal Development and Travel Opportunities outside the Philippines.
Baby Basket – to welcome your newborn to the ERNI family.
Fruit Basket – boost of vitamins during hospitalization.
Free snacks and coffee in the office

🔐 UNLOCKING NEW DOORS OF GROWTH & OPPORTUNITIES

Free Training with Certifications: Grow with us through technical and non-technical training.
Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues.
Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset.
Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements.
Communication: You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees.

⏱ FLEXIBILITY

Hybrid Set-Up: We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance.

🎉 Events

We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.

👋 What are our wishes?

5–8+ years experience in Product Ownership, Business Analysis, or Software Engineering
Strong technical background (e.g., former developer, systems analyst, or solutions architect, technical BA)
Hands-on experience with:
Microsoft platforms (Teams, Dynamics 365)
Experience in L3 support / production support environments
Strong knowledge and understanding on government financing and banking regulatory
Knowledgeable with DevOps practices, CI/CD pipelines, and release management
Strong understanding of Agile methodologies (Scrum/Kanban)
Strong communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
Strong leadership and interpersonal skills, including mentoring, coaching, collaborating, and team building.
Solid understanding of the software development lifecycle.
Experience handling multiple projects simultaneously.

Nice to Have

Experience with Azure services (Functions, Logic Apps, Azure DevOps)
Knowledge of ITIL processes (incident, problem, change management)
Agile certifications (CSM, PSM, SAFe, PMP)

💼 How can you contribute to the team?

Technical Product Ownership

Own the Dynamics 365 product backlog and roadmap
Define and prioritize features across Sales, Customer Service, or other modules
Align product direction with business goals

Business Analysis & Solution Design

Gather and translate requirements into user stories, process flows, and data models
Design solutions aligned with CRM/ERP best practices
Collaborate with developers and functional consultants

Agile Delivery & Engineering Collaboration

Act as the primary interface between engineering teams and stakeholders
Drive sprint planning with well-defined, technically sound backlog items
Review deliverables to ensure they meet functional and technical acceptance criteria
Support CI/CD, DevOps practices, and release planning

L3 Support & Incident Management

Prioritize and manage production incidents, defects, and root cause analysis
Work with support teams to identify recurring issues and drive permanent fixes and improvements
Ensure proper documentation of known issues, workarounds, and technical resolutions
Contribute to improving support processes and SLA adherence

Platform & Solution Optimization

Provide recommendations for application redesign, refactoring, and modernization
Identify opportunities to optimize performance, cost, and maintainability
Drive integration strategies across Microsoft ecosystem and third-party systems

Stakeholder & Technical Governance

Communicate complex technical concepts to non-technical stakeholders
Provide transparency on delivery, risks, dependencies, and technical constraints
Ensure governance across releases, versioning, and environment management

We deliberately focus on what we know best.