Job Description

Responsibilities

Install, configure, and maintain software and hardware
Manage/troubleshoot systems, network servers and technology tools
Ensure security through access controls, backups, and firewalls
Asset and Mail service management
Office 365 management
Network management of LAN, WAN & SDWAN.
Optimize processes and lead process improvement
Ensure systems are secure and protected from breach or viruses
Create automation tools / scripts for system administration activities
Ensure alignment to Corporate IT rules and guidelines
Build an internal wiki with technical documentation, manuals and IT policies
Monitoring system performance to ensure everything runs smoothly and securely
Perform routine/scheduled audits of the systems, including all backups
Analyze service and tool needs, evaluate systems, identify gaps, and suggest solutions for efficiency and scalability.
Track IT inventory (hardware, software, licenses) and manage procurement and disposal processes.
Lead IT initiatives with project management skills to enhance operations and collaboration.
Knowledge of cybersecurity best practices and compliance standards (e.g., ISO 27001, GDPR).
Disaster recovery planning & implementation to ensure business continuity during system failures or data loss
Conduct regular audits on IT inventory, systems, and backups to ensure compliance and security.
Ensure governance of IT processes, ensuring adherence to policies, standards, and best practices.
Project management skills (or familiarity with project management tools) to lead IT-related initiatives, which can improve IT operations and collaboration.
Training staff on the use of new technology and offering support as needed
Provide IT Support to all the employees following SLAs.

Qualification, Experience and Skills required:

Bachelor’s degree in computer science, Information Technology, related technical field, or equivalent practical experience
Minimum 5 years’ experience as System Administrator
Professional Certifications (ITIL and MCSA are plus)
Proven experience as a System Administrator, Network Administrator, or similar role
Experience with databases, networks (LAN, WAN) and patch management
Experience with the hardware- FortiGate Firewalls, Switches, Access Points.
Experience with project management tools- ServiceNow, Clickup, ERP System (Odoo)
Vendor Management – Hardware, software, Services and ISP services
Expert-level knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
Ability to create scripts in Python, Perl, or other languages
Ability to create PowerBI dashboards.
Power Shell, VB Script, Java Scripting is a plus.
Familiarity with various operating systems and platforms
Problem-solving attitude, resourcefulness, and exceptional communication skills
Ability to take quick decisions while working independently