Software Engineer 3 (Gen AI)

About us

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.

Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!

Tech @ Exotel

Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS.

• Our focus is on building very fault-tolerant, loosely coupled, scalable and real-time distributed system
• We are generally agnostic of language, technology or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java and PHP. We use Aerospike, MySQL as data stores, ElasticSearch for search and Beanstalkd for queuing
• We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices
• We are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one!
• We are crazy about high availability

What are we looking for?

We are looking for candidates with strong programming skills, and a strong understanding of computer/distributed systems. We want people who love designing and building infrastructure components and large complex services. Being a Software Engineer at Exotel takes a bit more than the following

Must-haves

• Bachelor's or Master's degree in computer science or equivalent.
• Experience working with major cloud solutions AWS (preferred), Azure, and GCP.
• Faimilarity with 3-Tier, microservices architecture and distributed systems
• Experience with design & development of RESTful services
• Experience with developing Linux-based applications, networking and scripting.
• Experience with different data stores, data modeling and scaling them
• Familiarity with datastores such as Aerospike, MySQL, Mongo-db etc.
• Experience with one of the OOP languages:Python (preferred) / Golang/Ruby / PHP / C++
• Good understanding of data structures, multi-threading and concurrency concepts.
• Experience with DevOps tools like Jenkins, Ansible, Kubernetes, Git is a plus.
• Familiarity with elasticsearch queries and visualization tools like grafana, kibana
• Strong networking fundamentals: Firewalls, Proxies, DNS, Loadbalancing, etc.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Team player, flexible, and able to work in a fast-paced environment.
• A "devops" mindset. You own what you will develop.

Good-to-haves

• Strong understanding of software engineering concepts (Design patterns, Modularity, Scalability, etc.)
• Experience using LLMs and/OR ASR, TTS engines
• Experience working with audio pipes (IP streaming, Voicebots, Call Quality Automation, CC)
• Experience: 5-8 years

Other expectations:

• Willingness to explore and learn new technologies on the Job
• Take end-to-end ownership of the software development lifecycle in a DevOps as a culture setting: requirement elicitation, Design, Development, Testing, Deployment and Monitoring
• Lead ( mentor and own up) work of a team of 4 to 6 engineers