Job Description

About Us

FeedMe’s Software Engineering team develops next-generation technologies that change lifestyles for millions of users. Our products handle transactions at a massive scale and extend well into the offline world.

We need a technical visionary who speaks "Product." We are looking for a Lead Engineer who can bridge the gap between ambitious business goals and engineering reality. You won't just oversee code; you will oversee the technical direction of our products, ensuring that what we build today scales for the millions of users we’ll have tomorrow.

The Role

We are seeking a Site Reliability Engineering Lead to ensure the reliability, availability, and performance of our Point-of-Sale (POS) platform, supporting both cloud services and in-store edge devices. This role is critical in maintaining seamless transaction processing across retail environments, even under intermittent connectivity and high transaction volumes.

Your Day-to-Day:

Leadership & Strategy

Lead and mentor a team of SRE/DevOps engineers supporting POS infrastructure
Define reliability strategy across cloud backend + store-level POS systems
Establish and enforce SLOs/SLIs for transaction latency, uptime, and payment success rates
Manage error budgets aligned with business-critical retail operations

System Reliability (POS-Specific)

Ensure high availability of transaction processing systems (payments, receipts, inventory sync)
Design systems resilient to network instability in retail stores
Implement offline-first capabilities and reliable sync mechanisms
Minimize downtime during peak retail hours (e.g., weekends, holiday sales)

Incident Management

Own incident response for payment failures, POS outages, and sync issues
Lead blameless postmortems, especially for revenue-impacting incidents
Establish escalation paths for store-level vs platform-level issues
Optimize MTTR for distributed environments (cloud + edge devices)

Infrastructure & Automation

Drive automation for:
POS software deployment and updates (remote device management)
Infrastructure provisioning (IaC)
Manage hybrid infrastructure (cloud + on-premise/store devices)
Improve CI/CD pipelines for frequent, low-risk POS releases

Monitoring & Observability

Build observability across:
Cloud services (APIs, databases)
POS terminals (device health, connectivity, app crashes)
Implement real-time monitoring for:
Transaction success rates
Payment gateway latency
Store connectivity status
Reduce alert fatigue while ensuring critical retail incidents are detected instantly

Collaboration

Work with product and engineering teams to design fault-tolerant POS features
Partner with payment providers and third-party integrations
Collaborate with customer support teams to improve store-level issue resolution

What You Bring to the Table

7–10+ years in SRE, DevOps, or backend engineering
2–4+ years leading technical teams
Experience with high-availability transactional systems (e.g., payments, e-commerce, fintech, or POS)
Strong knowledge of distributed systems and eventual consistency models
Experience with cloud platforms (AWS, GCP, or Azure)
Proficiency in at least one programming/scripting language (Python, Go, Java, etc.)
Experience with containerization (Docker, Kubernetes)

POS / Retail-Specific Experience (Highly Preferred)

Experience with POS platforms (e.g., in-store retail systems, F&B ordering systems)
Knowledge of payment processing flows (card present, QR, e-wallets)
Familiarity with offline transaction handling and sync reconciliation
Experience supporting edge devices or IoT environments
Understanding of retail peak cycles (e.g., holiday traffic, flash sales)

What We Have For You

Impact: Direct influence on product roadmap and engineering culture.
Growth: A clear path for career advancement in management or technical leadership.
Flexibility: Hybrid work arrangement & flexible hours.
Culture: A young, fun, and energetic team with a casual dress code.
Compensation: Competitive salary package and benefits.