Director/Principal Platform Product Manager -Observability

The Opportunity

As a Director/Principal Platform Product Manager, you will lead our customer observability product offerings. You will develop and articulate the product vision and strategy for observability products. Seeking a strong Platform product manager, with a deep understanding of observability tools and practices, and a passion for building products that empower users to monitor, troubleshoot, and optimize their systems.

What You’ll Contribute

Product Strategy and Vision:

Develop and articulate the product vision and strategy for observability products.

Identify market opportunities, customer needs, and competitive landscape.

Define and prioritize product features and enhancements based on customer feedback, market trends, and business objectives.

Product Planning and Execution:

Create and maintain a detailed product roadmap, ensuring alignment with company goals and customer needs.

Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to deliver high-quality products on time and within budget.

Manage the product lifecycle from concept to launch and post-launch support.

Customer and Stakeholder Engagement:

Engage with customers, partners, and stakeholders to gather feedback and understand their pain points and requirements.

Act as the voice of the customer, ensuring their needs are reflected in the product development process.

Conduct regular product demos, training sessions, and webinars to educate customers and stakeholders on new features and functionalities.

Metrics and Analysis:

Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement.

Analyze product usage data and customer feedback to drive continuous improvement and innovation.

Prepare and present product performance reports to senior management and stakeholders.

Market and Industry Research:

Stay up-to-date with industry trends, emerging technologies, and competitive products in the observability space.

Conduct market research and competitive analysis to inform product decisions and strategy.

Identify potential partnerships and opportunities for collaboration to enhance product offerings.

What We’re Seeking

• 10+ years of experience in product management, with a focus on observability, monitoring, or related technologies.
• Strong understanding of observability principles, tools (e.g., Prometheus, Grafana, ELK stack), and best practices.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Experience with data-driven decision-making and a customer-centric approach to product development.
• Passion for technology and a deep understanding of the software development lifecycle.
• Bachelor’s/Master's degree in Engineering or Computer Science, or relevant experience; MBA or advanced degree preferred

About US

FICO is a leading analytics and decision management company that empowers businesses and individuals around the world with data-driven insights. Known for pioneering the FICO® Score, a standard in consumer credit risk assessment, FICO combines advanced analytics, machine learning, and sophisticated algorithms to drive smarter, faster decisions across industries. From financial services to retail, insurance, and healthcare, FICO's innovative solutions help organizations make precise decisions, reduce risk, and enhance customer experiences. With a strong commitment to ethical use of AI and data, FICO is dedicated to improving financial access and inclusivity, fostering trust, and driving growth for a digitally evolving world