Job Description

📢 We're Hiring: Site Reliability Engineer

📍 Bangkok | 🕒 Full-Time | 🌐 Hybrid or Remote within Thailand

At FlowAccount, we're building Thailand’s leading cloud-based accounting and business platform, trusted by tens of thousands of SMEs. As our customer base and product suite continue to grow, so does the scale — and complexity — of our data.

We are seeking a hands-on Site Reliability Engineer to support the reliability, performance, and scalability of FlowAccount’s platform. You will work within the Infrastructure team alongside Production Engineers and Database Engineers. This role is a mix of platform engineering, automation, day-to-day operations, and incident support.

You will help improve our CI/CD pipelines, manage cloud infrastructure (AWS), and ensure smooth daily operations—from resolving Jenkins issues to supporting deployments and keeping our systems healthy. This role is ideal for engineers who enjoy building reliable infrastructure while also being comfortable handling operational tasks.

🔧 Key Responsibilities

Infrastructure & Reliability

Maintain and improve FlowAccount’s cloud infrastructure on AWS
Ensure the reliability and availability of platform services
Implement and enhance monitoring, alerting, and dashboarding (Grafana, CloudWatch, Elasticsearch)
Participate in incident response, root-cause analysis, and on-call rotations

DevOps & CI/CD

Manage, troubleshoot, and improve Jenkins pipelines and build infrastructure
Enhance CI/CD workflows for multiple engineering teams
Automate repetitive processes to improve deployment speed and reduce operational load
Maintain Docker images and containerized environments

Operations

Support day-to-day operations including: Fixing Jenkins failures, Assisting with application deployments, Cleaning up and updating IMOC tickets and Helping developers troubleshoot environment issues
Maintain configuration files, scripts, and operational playbooks
Assist with cost optimization and environment housekeeping

Collaboration

Work closely with Backend, Frontend, QA, and Product teams
Communicate clearly about changes, incidents, and deployment status
Provide input to infrastructure improvements and roadmap planning

💪 What You Bring

Experience in DevOps, SRE, Cloud Engineering, or Infrastructure Engineering Strong experience with AWS cloud services (EC2, ECS/EKS, RDS, VPC, S3, IAM, etc.)
Experience with CI/CD tools—especially Jenkins
Hands-on experience with Docker and container-based workflows.
Familiarity with monitoring and logging tools (Grafana, CloudWatch, Elasticsearch, Prometheus, etc.)
Solid scripting skills (Bash, Python, or similar)
Understanding of modern DevOps workflows, GitOps, and automation best practices
Ability to read and troubleshoot application code to identify production issues and improve system reliability.
Comfortable performing operational duties alongside project work
Good communication skills in Thai and basic English

⭐️ Nice to Have

Experience with Kubernetes (EKS, K8s operators, Helm)
Terraform or other IaC experience
Knowledge of software development, QA, or testing practices
Experience working in SaaS, fintech, or other high-availability environments
Familiarity with security, networking, and cloud cost optimization

🌱 What You’ll Get

A chance to lead and shape our database strategy — not just maintain it.
Work in a fast-growing SaaS company with a meaningful mission: empowering Thai SMEs.
Competitive salary and bonus, health insurance, learning budget, and flexible remote/hybrid options.
A culture that values trust, transparency, and personal growth.
Tech team that actually listens to engineers — and gives them the autonomy to do their best work.

🚀 Join Us

If you're a Site Reliability Engineer who wants to do more than just keep the lights on — and instead build scalable, secure systems that power thousands of businesses — we'd love to talk.

Apply here on LinkedIn or reach out directly at [email protected].

Let’s talk tech, performance, and impact.