SENIOR SOFTWARE ENGINEER - Oracle EBS

Job Description

Role: WalkMe Builder 

Key Responsibilities

WalkMe Content Build & Configuration

• Build WalkMe assets in WalkMe Editor for Oracle EBS OTL workflows, including:
  • Smart Walk-Thrus (end-to-end guided processes)
  • SmartTips (field-level guidance and validations)
  • Launchers (contextual access to help)
  • ShoutOuts (time-bound communications, where applicable)
• Configure step logic, rules, and segmentation based on role (Employee, Manager, Approver, Payroll/HR).
• Ensure WalkMe content aligns with Oracle EBS navigation, forms behaviour, and validations.
• Follow WalkMe UX best practices for step clarity, error handling, and reusability.

Oracle EBS OTL Process Support

• Support key Oracle Time & Labor user journeys such as:
  • Time entry and submission
  • Time corrections / updates
  • Approval workflows
  • Exceptions and error handling
  • Historical time adjustments and audits
• Partner with Oracle OTL SMEs to validate steps and edge cases.

Testing, UAT & Production Support

• Perform functional testing of WalkMe content in DEV/UAT environments.
• Resolve content breaks caused by Oracle EBS UI behavior or configuration changes.
• Support UAT cycles, incorporating business feedback.
• Assist with promotion of WalkMe content to Production.
• Provide hypercare support post go-live (break fixes, quick enhancements).

Documentation & Handover

• Maintain a WalkMe content inventory (list of Walk-Thrus, tips, launchers).
• Apply agreed naming conventions and version control standards.
• Provide knowledge transfer to internal WalkMe administrators/builders.
• Deliver basic admin guidance for maintaining and updating content post-engagement.

Required Skills & Experience

• 3 - 5 years of hands-on WalkMe build experience (Builder role, not only advisory).
• Proven experience creating WalkMe content on Oracle E-Business Suite (EBS).
• Strong knowledge of:
  • WalkMe Editor
  • Smart Walk-Thrus, SmartTips, Launchers, ShoutOuts
  • Rule logic and segmentation
• Experience supporting enterprise applications (HR, Payroll, ERP, Finance).
• Strong attention to detail and ability to work within tight timelines.

Preferred / Nice to Have

• Direct experience with Oracle EBS Time & Labor (OTL).
• WalkMe certification (any level).
• Familiarity with Oracle EBS Forms / Web UI nuances.
• Experience supporting go-live and hypercare phases.
• Understanding of digital adoption metrics and optimization.

Success Measures

• WalkMe guidance available for top OTL user journeys at go-live
• Reduced user errors and OTL-related support tickets
• High completion rates on critical Walk-Thrus
• Positive feedback from business and HR/Payroll stakeholders
• Smooth knowledge handover at end of engagement