Job Description

Technology/Tool Sets: ITSM Platform (ServiceNow, Remedy, etc.), ServiceNow ITOM, Software Asset Management, Enterprise Service management (HRSD, CSM, Industry solutions etc.)

Skill Profile:

Strong client facing skills
Strong communication skills and experienced in communication at executive level
Strong Process Analysis / Requirement gathering skills
Fluent English
Experience in architecting and Solution consulting
Experience in ServiceNow solution design and transformation roadmap
Ideally, Consulting experience and/or certification as Technology Architect
Experience as solution architect or business consultant in a client-facing capacity on ServiceNow or similar platform.
Technology Architect certification preferred
IT Operations experiences
ITIL Foundation is preferred
Coordination, negotiation, and persuasion skills
Ability to work with all levels of client and internal resources
Strong verbal and written communication skills with the ability to communicate technical information in non-technical language

Roles and Responsibilities:

Manage and coordinate involved technology teams in on- and offshore locations across multiple regions
Develop technical solution design and create corresponding cost estimates
Present and discuss solutions with client executives
Present technology solution to internal executive approvers
Help clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and creating technology solutions that support the client business drivers
Facilitate client workshops, document business requirements and develop them into a proposed business case and solution design
Act as customers’ key contact on the proposed technology solution
Responsible for creating SOW for the proposed solution
Responsible for transitioning the solution to the Build team for implementation upon contract signature
Assist the sales team in the qualification of customer needs
Participation across the sales lifecycle on acquiring strategic customers
Provide mentoring and training to peers, colleagues and partners
Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and remotely.
Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
Responding to Request for Information/Proposal documents
Staying current on product developments/releases to a level required for demo and POC/POV
Staying current on competitive analyses and understanding differentiators between the company and its competitors
Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
Act as the subject matter expert at Executive briefings / marketing events