Business System Analyst

Experience Band – 3+ Years

Shift – UK Shift

Skill Sets –

• Integration of HRA systems with finance & payroll system
• Integration of workforce management systems, payroll, shift patterns
• End-to-end vendor assessments and working with stakeholders
• Expertise in navigating process improvement

Key Responsibilities

Systems Analysis & Process Optimisation

• Translate high-level business requirements from HR, Finance and other functions into concrete technical specifications and system configurations.
• Lead internal discovery to understand operational bottlenecks, ensuring we don’t just "digitise bad processes" but actively optimise workflows to solve real user problems.
• Lead on execution of acquiring new systems and software and implementing them into the enterprise.
• Bring external lens for evolving technologies and solutions that support delivering increased productivity through automations.

System Integration & Data Integrity

• Act as the technical lead for system connectivity, designing and maintaining robust integrations (APIs/middleware) between core platforms.
• Monitor data flow and synchronization between systems to ensure a "single source of truth" across the organisation.
• Work closely with delivery leads or external partners to ensure seamless transitions during system upgrades or new implementations, managing dependencies and risks.

Vendor Management & Performance

• Acting as the internal point of contact, monitor and manage third-party vendor relationships, acting as the primary point of contact for support issues, contract renewals, and delivering feature enhancement requests.
• Define and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) with vendors to ensure system uptime and support quality meets business needs.
• Conduct analysis on vendor roadmaps to ensure we are utilising new features and getting the best return on investment (ROI).

Stakeholder Management & Collaboration

• Effectively communicate system changes, downtime, and improvements to stakeholders across Operations, HR, and Finance, ensuring expectations are aligned.
• Influence without authority, guiding non-technical stakeholders on best practices and articulating the "why" behind configuration decisions vs. customisations.
• Create and maintain clear documentation and user guides to facilitate successful adoption of systems.

Success Measures / KPIs

• Achievement of strategic system consolidation and integration targets.
• Measurable efficiency gains (e.g., reduction in manual data entry hours).
• System reliability and successful management of vendor SLAs.
• Internal user satisfaction (NPS) regarding tooling and support.
• Successful delivery of integration projects on time and within budget.

Required Skills

• An analytical mindset with the ability to deliver system solutions that are cost-effective and pragmatic.
• Strong customer centric approach, with an ability to challenge and prioritise differing needs, requirements and timelines.
• Highly competent in process mapping and using data to diagnose workflow issues before implementing technical fixes.
• Superior written and verbal communication skills, with the ability to translate technical jargon for business stakeholders in HR and Finance.
• Strong understanding of API concepts, data mapping, and system architecture.
• Execution skills in sourcing and integrating systems including business readiness
• Skills in negotiating with vendors and holding third-party providers accountable to standards.

Required Experience

• Proven experience in Business Systems Analysis or Systems Administration, successfully managing internal enterprise tools (ERP, HRIS, or Finance systems).
• Hands-on experience with system integrations, specifically connecting disparate SaaS platforms (e.g., via REST APIs, iPaaS tools, or flat-file transfers).
• Experience working in cross-functional environments, balancing the needs of different departments (e.g., Finance vs. HR).
• Strong background in requirements gathering, solution design, and user acceptance testing (UAT).