Job Description

At Kapture CX, we are looking for a Software Development Engineer – III (Java) in our Engineering team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation. Kapture CX is headquartered in Bangalore, and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

As an SDE - III, you will work on building high-performance, scalable backend systems that power mission-critical enterprise and SaaS applications. You’ll be part of a global engineering team solving complex technical problems and delivering robust solutions used by customers worldwide.

Sounds interesting?

Here’s a more detailed description of what you will do in this role: • Owns individual modules within the larger Kapture suite of products, right from design to delivery • Translates business requirements into tech requirements and ensures delivery as per timelines • Ensures system uptime and SLA adherence for their module • Directly manages a team of 2-4 engineers, including effective planning and delegating, sprint management, mentoring and code review, etc. • Independently engages with external clients and with implementation, support and product teams on requirements related to their module

This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

First level manager who owns a specific module within the Kapture suite of products, ensuring system stability and delivering as per business requirements, including engaging with clients and other internal teams as required

What would make you a good fit for this role?

Here are the basic requirements:

• You have 6–8 years of hands-on overall experience

• Expertized in Java development

• You have worked with Spring Boot and microservices-based architectures

• You have experience building enterprise-scale systems for global customers

• You are comfortable working with relational databases like MySQL

What are the most critical skills for this role?

• You have strong expertise in Java, including multithreading and performance optimization • You understand enterprise application architecture and design patterns

• You are skilled at writing clean, testable, and maintainable code • You can clearly articulate your technical ideas and design decisions

You will have an advantage if you:

• You have experience working on B2B and SaaS-based internet products

• You have exposure to low-latency or high-throughput systems

• Prior startup/founding experience is a strong plus

• You have working knowledge of Unix/Linux environments

• You enjoy solving complex technical problems in fast-paced environments

Why should you be interested?

Here’s what you will gain from this role:

• The opportunity to work on large-scale, real-world SaaS products

• Exposure to global clients and complex enterprise use cases

• A collaborative environment with highly skilled engineers and architects